Author Topic: Shutterstock account closed, portfolio still available (Read 5224 times)

Steven_Bramall · « **on:** March 05, 2021, 03:32 »

Hi

I had a small portfolio of 2200 images with Shutterstock, nothing spectacular but it served a specific purpose. On Wednesday after receiving a small payout I decided to leave Shutterstock so closed my account thinking my portfolio would be deleted in 24 hours, however I now find my images are still available for purchase.

How long does it usually take them to remove a portfolio from sale?

Uncle Pete · « **Reply #1 on:** March 05, 2021, 11:58 »

Quote from: Steven_Bramall on March 05, 2021, 03:32

Hi

I had a small portfolio of 2200 images with Shutterstock, nothing spectacular but it served a specific purpose. On Wednesday after receiving a small payout I decided to leave Shutterstock so closed my account thinking my portfolio would be deleted in 24 hours, however I now find my images are still available for purchase.

How long does it usually take them to remove a portfolio from sale?

Up to 90 days.

"Shutterstock will terminate your account no later than ninety (90) days following its receipt of a written request from you. For the sake of clarity, before the termination of your account is made effective by Shutterstock, your Content will remain available for license by Shutterstock customers."

https://submit.shutterstock.com/legal/terms?language=en

Many agencies have this similar 90 days rule.

Steven_Bramall · « **Reply #2 on:** March 05, 2021, 14:34 »

Thank you Pete, I had looked through the help pages but must have missed that

Uncle Pete · « **Reply #3 on:** March 05, 2021, 18:33 »

Quote from: Steven_Bramall on March 05, 2021, 14:34

Thank you Pete, I had looked through the help pages but must have missed that

You wouldn't be the first one and in a day or two someone else will ask again.

kall3bu · « **Reply #4 on:** August 04, 2021, 06:39 »

To be honest:
I did not YET closed my account on SS only because I did not reach the payout yet and I got different experiences here: Some even got the payout, others not.
But I left SS in two waves:
1. 90% I deleted short after June 2020
2. two month ago I deleted the rest - poor bad quality photos! But as mentioned: My plan to close my account did not happen for the reason above.

NOW I just found out that one of these very bad photos (just submitted again to SS via wirestock), deleted two month ago, got rejected for similar photos found on personal account.
MEANS: As mentioned above from other contributors: They still selling my photos after deleting them.
I have no idea, if they would not do it, if I at least closed my account (with no ZERO photo on it and still appears the amount I sold in the past as usual).

SS is not only supporting thieves, SS is a thief itself!

NB: Photos I upload/submit to SS via wirestock, which I deleted in the first step, most got accepted and no sign that they still selling them on their own.

gnirtS · « **Reply #5 on:** August 04, 2021, 07:04 »

The SS terms allow for that up to i think 90 days or so.

kall3bu · « **Reply #6 on:** August 04, 2021, 08:22 »

Oh, yes, I forgot!
Means for all who still want to upload selective photos to SS again via wirestock, should wait that 90 days.

For Real · « **Reply #7 on:** August 04, 2021, 08:56 »

Several years ago a major player closed their account their causing some damage so SS changed their policy thus keeping our images there for at least 90 days after we close our account.

kall3bu · « **Reply #8 on:** August 04, 2021, 11:36 »

Nice answer: One made a big mistake and all have to pay for it except SS who get profit from everything and anything.
But I have no cloue about that damage. nowadays I hope SS had that big damage LOL