Author Topic: I can't view the pages as a buyer using Mozila Firefox. (Read 7098 times)

mike935 · « **on:** March 01, 2019, 10:39 »

A page with a red sofa opens. Something went wrong, but we're working on it. They don't really do anything. It's just an automatic page. The last few days the problem has become permanent. I wonder if anyone else has a similar problem?

Uncle Pete · « **Reply #1 on:** March 01, 2019, 12:59 »

Quote from: mike935 on March 01, 2019, 10:39

A page with a red sofa opens. Something went wrong, but we're working on it. They don't really do anything. It's just an automatic page. The last few days the problem has become permanent. I wonder if anyone else has a similar problem?

Clear cache? Bad Link? This is the page and it's working fine. https://www.shutterstock.com/home

mike935 · « **Reply #2 on:** March 02, 2019, 02:40 »

Quote from: Uncle Pete on March 01, 2019, 12:59

This is the page and it's working fine. https://www.shutterstock.com/home

Do you mean you are using Mozila Firefox?

Artist · « **Reply #3 on:** March 02, 2019, 02:48 »

Same is happening in chrome too. But after 5 min it worked fine.

There new search is still buggy.

dpimborough · « **Reply #4 on:** March 02, 2019, 02:51 »

Quote from: mike935 on March 01, 2019, 10:39

A page with a red sofa opens. Something went wrong, but we're working on it. They don't really do anything. It's just an automatic page. The last few days the problem has become permanent. I wonder if anyone else has a similar problem?

I have a buyers account and there's no problem here. They often show the red sofa but its usually fixed fairly quickly

Uncle Pete · « **Reply #5 on:** March 03, 2019, 20:25 »

Quote from: mike935 on March 02, 2019, 02:40

Quote from: Uncle Pete on March 01, 2019, 12:59
This is the page and it's working fine. https://www.shutterstock.com/home
Do you mean you are using Mozila Firefox?

I apologize if I wasn't clear, yes I use Firefox, I also use Chrome and sometimes Edge. All three, depending on what I'm doing, but I use Firefox as my main browser. Nothing wrong with the others, Chrome is my second choice because so many site function best with that.

When you asked I went and looked, everything was fine, using Firefox. Your issue could be local, like your home, on and off connection from your service, something in between, or the server at SS being down. Hard to guess what the cause might have been.

mike935 · « **Reply #6 on:** March 04, 2019, 00:56 »

Quote from: Uncle Pete on March 03, 2019, 20:25

I apologize if I wasn't clear, yes I use Firefox, I also use Chrome and sometimes Edge. All three, depending on what I'm doing, but I use Firefox as my main browser. Nothing wrong with the others, Chrome is my second choice because so many site function best with that.

When you asked I went and looked, everything was fine, using Firefox. Your issue could be local, like your home, on and off connection from your service, something in between, or the server at SS being down. Hard to guess what the cause might have been.

Thank you, Uncle Pete, for your answer. I read on another microstock forum that someone also had problems with red sofas.

Uncle Pete · « **Reply #7 on:** March 04, 2019, 07:33 »

Quote from: mike935 on March 04, 2019, 00:56

Quote from: Uncle Pete on March 03, 2019, 20:25
I apologize if I wasn't clear, yes I use Firefox, I also use Chrome and sometimes Edge. All three, depending on what I'm doing, but I use Firefox as my main browser. Nothing wrong with the others, Chrome is my second choice because so many site function best with that.

When you asked I went and looked, everything was fine, using Firefox. Your issue could be local, like your home, on and off connection from your service, something in between, or the server at SS being down. Hard to guess what the cause might have been.
Thank you, Uncle Pete, for your answer. I read on another microstock forum that someone also had problems with red sofas.

I'd never put one in my home?

Yes, this is the Internet. I have pretty much the worst "high speed" internet of anyone on the forum. Someone dial-up with a modem will be slower, and someone else out rural could have the speed I do. But also, I can be online and watch the modem lose Internet and then re-connect. That's why I'm saying, it's not always SS and the whole site, that buyers can't see anything. Many times issues are local or could be some SS servers offline, updating or down, while others are just fine.

Download 1.63Mbps Up .11 Mbps

Good news, these things usually have a way of getting fixed pretty fast? (well not where I am, but I mean for normal folks) And if SS is down you can be sure they want that fixed faster than we do, because it's costing them thousands of dollars a minute, not chump change like they pay us.

Everyone, please bookmark this page: https://downforeveryoneorjustme.com/

Then without writing here and on SS forums or someplace else, you can check, if the site is down for everyone or just for me. Good fun and a quick answer.

Happy Sales!

mike935 · « **Reply #8 on:** March 05, 2019, 00:33 »

Quote from: Uncle Pete on March 03, 2019, 20:25

I apologize if I wasn't clear, yes I use Firefox, I also use Chrome and sometimes Edge.

Do you use the same version Firefox Quantum 65.0.2?
It works fine with submit.shutterstock.com pages, yet it doesn't work with shutterstock.com pages and I still have the same page with red sofa if I try to view any page with my or somebody's work.

Something went wrong, but we're working on it.
Sorry for the inconvenience.
Error code: 500

Opera works fine with the same pages.

Jo Ann Snover · « **Reply #9 on:** March 05, 2019, 08:56 »

Quote from: mike935 on March 05, 2019, 00:33

...Do you use the same version Firefox Quantum 65.0.2?...

I just upgraded Firefox from 63.xxx to 65.0.1 on a Mac and can log in as a buyer (I have two accounts) and do searches and things work as expected. I don't normally use Firefox though, so it may be that there was a problem but it's been resolved?

Artist · « **Reply #10 on:** March 05, 2019, 09:02 »

Its no working properly in chorme too. I have to refresh the entire page few times. to get the proper result.

mike935 · « **Reply #11 on:** March 05, 2019, 09:56 »

Quote from: Jo Ann Snover on March 05, 2019, 08:56

Quote from: mike935 on March 05, 2019, 00:33

...Do you use the same version Firefox Quantum 65.0.2?...

I just upgraded Firefox from 63.xxx to 65.0.1 on a Mac and can log in as a buyer (I have two accounts) and do searches and things work as expected. I don't normally use Firefox though, so it may be that there was a problem but it's been resolved?

I remember that I recently decided to update my browser. Now I have the latest version and apparently it is not friends with Shutterstock. One can only wait for a new version of Mozila.

flywing · « **Reply #12 on:** March 05, 2019, 12:16 »

I see 65.0.2 on Mozilla's web site but I'm using 65.0.1 since my Firefox says it is up to date (it is set to update automatically).

Shutterstock.com works fine for checking images here, haven't tried to buy anything since I don't have a buyer account.

Uncle Pete · « **Reply #13 on:** March 05, 2019, 13:43 »

Quote from: mike935 on March 05, 2019, 09:56

Quote from: Jo Ann Snover on March 05, 2019, 08:56
Quote from: mike935 on March 05, 2019, 00:33

...Do you use the same version Firefox Quantum 65.0.2?...

I just upgraded Firefox from 63.xxx to 65.0.1 on a Mac and can log in as a buyer (I have two accounts) and do searches and things work as expected. I don't normally use Firefox though, so it may be that there was a problem but it's been resolved?
I remember that I recently decided to update my browser. Now I have the latest version and apparently it is not friends with Shutterstock. One can only wait for a new version of Mozila.

Might be, 65.0.2 (64-bit) here on Windows 10 and now I'm starting to see the problem might be, guessing as I don't have one, Macs and the latest version? Otherwise why would two people have the same issue and so many others not? Just guessing, can't see your computer.

mike935 · « **Reply #14 on:** March 06, 2019, 00:53 »

Today I installed an earlier version of Mozila, 65.0.1. I started it and immediately checked whether it works with Shutterstock. Everything worked fine! Then I connected to Sync and moved my user data to that earlier version of Mozila. 65.0.1. And a miracle happened - again appeared red sofa, instead of pictures on Shutterstock. I tried safe mode, still shows red sofa. So, we can only wait for the problem to solve itself. Mozila is convenient because there is a script that allows you to see all my sales on one page, rather than clicking on different links.

mike935 · « **Reply #15 on:** March 07, 2019, 02:58 »

Someone might come in handy. Finally decided to clear cookies and all data. Now everything works as it should.

Uncle Pete · « **Reply #16 on:** March 07, 2019, 10:57 »

Quote from: mike935 on March 07, 2019, 02:58

Someone might come in handy. Finally decided to clear cookies and all data. Now everything works as it should.

Good that you found it. I was out of ideas. Look what I got yesterday morning?

mike935 · « **Reply #17 on:** March 09, 2019, 00:24 »

Quote from: Uncle Pete on March 07, 2019, 10:57

Quote from: mike935 on March 07, 2019, 02:58
Someone might come in handy. Finally decided to clear cookies and all data. Now everything works as it should.

Good that you found it. I was out of ideas. Look what I got yesterday morning?

Oh, my! It looks like it's contagious! I would not bother with this browser, if not for the brilliant script of deymosD, which works only in Mozila. At the moment everything works perfectly for me.

Uncle Pete · « **Reply #18 on:** March 09, 2019, 08:36 »

Quote from: mike935 on March 09, 2019, 00:24

Oh, my! It looks like it's contagious! I would not bother with this browser, if not for the brilliant script of deymosD, which works only in Mozila. At the moment everything works perfectly for me.

No problem, I just reloaded the page and everything worked, but funny that we were talking about it and there was the Red Sofa.

You didn't mention that you were running a script, which couldn't find the new data. Haven't used it in some time, what does he have now that makes the script special? Yes it was brilliant work.

Hold Control and reload, that should clear the cache and be fresh without going into complicated settings.

I don't know if the Control F5 still works.

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Author Topic: I can't view the pages as a buyer using Mozila Firefox. (Read 7098 times)

mike935

Uncle Pete

mike935

Artist

dpimborough

Uncle Pete

mike935

Uncle Pete

mike935

Jo Ann Snover

Artist

mike935

flywing

Uncle Pete

mike935

mike935

Uncle Pete

mike935

Uncle Pete

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