Author Topic: Does anyone else have trouble uploading video to SS? (Read 18771 times)

Will · « **Reply #25 on:** July 29, 2015, 13:31 »

I am also having trouble uploading 4k files. Being larger than normal HD (between 1-2gb) some don't seem to fully register with SS. From a small batch of 7 or 8, some will upload fine and generate thumbs. The others register as files with names however no thumbs and simply disappear when submitted. Pretty frustrating give the time taken to upload that size of file.

cobalt · « **Reply #26 on:** July 29, 2015, 15:01 »

It´s true, my problems are usually with 4k files.

I am sure that is a solvable problem, most of my work going forward will be 4k.

Will · « **Reply #27 on:** July 30, 2015, 12:19 »

Seems to work better if you set your ftp client to only load one clip at a time. Haven't had this problem on other sites.

roboz · « **Reply #28 on:** August 12, 2015, 01:46 »

I have to bring up this topic again, as I have no clue what's going on. Everything was fine until Monday. Now I am unable to set up a proper connection to the ss server.

I always receive the following messages:

Status: Insecure server, it does not support FTP over TLS (in black)
Command: my username (in blue)
Response: 331 Password required for my username (in green)
Command: PASS ***************** (in blue)
Response: 530 Login incorrect (in green)
Error: Critical error: Could not connect to server (in red)

I didn't touch the settings. Sent a message to SS support, so far no response, maybe, hopefully someone here has an idea to help me out.

Thanks in advance,

Rob

Gannet77 · « **Reply #29 on:** August 12, 2015, 03:09 »

There's a thread on the Shutterstock forum about it. They are looking into it.

roboz · « **Reply #30 on:** August 12, 2015, 04:18 »

I know about the thread, thanks. Just checked and saw, there are more with the same issue. So I guess, the problem is not at my end. Let's wait and see and produce some more in the meantime

Mantis · « **Reply #31 on:** August 16, 2015, 18:49 »

I just uploaded about 100 videos. Took 12 hours but they are submitted with little issue other than time. About 60 of them were 4K.

gcrook · « **Reply #32 on:** August 16, 2015, 19:28 »

Had huge issues uploading there that started around April.These past 2 months i havent uploaded much but it is working for me and speeds are what they should be.
Only issue remaining is the broken thumbnails which given the nature of the contributor panel makes certain types of clips (different versions of same clips etc) very difficult to fill in.