Author Topic: Newly approved files can't be seen in SS Site (Read 12338 times)

gbalex · « **Reply #25 on:** October 14, 2011, 23:07 »

Quote from: RacePhoto on October 14, 2011, 22:47

Quote from: flashon on October 14, 2011, 19:47
Quote from: RacePhoto on October 13, 2011, 11:13
It's all over their forum, it's all over here, people from around the world have been writing to support day after day. Time to sit back and let them work on it without hopping up and down shouting about the problem, or writing to support over and over. Complaining on the forums isn't going to make anything happen faster = They Already Know it's screwed up, and they are trying to fix it!

I disagree. If people were not to voice out or tell them they wouldn't know how severe the problem was. They kept saying the photos were visible under the relevant search which turned out to be not true (proven by the people who did not sit back). Also, I just received an email reply today from the support claiming the problem was resolved and my photos were online. It turned out to be another false statement. I will have to write to them. It's not "complaining", it actually helps them to debug the system.
My 25 cents.

Let me be a little more polite. They already know. SS doesn't read here or have any obligation to monitor here for issues. They do read their own reports and their own forum and have answered for over a week, that They Know and they are working on it.

So what purpose does writing here, the same thing over and over, serve? None!

If you can't find your files, send a support ticket or write on the SS forums. That's what I was trying to say.

Lucky me, I did nothing, wrote nothing and after three days all my new approved files are now in my folder. They were up for sale from day one. So it appears that some people are having varying problems. But writing about it here doesn't fix anything!

LOL you are absolutely correct, they have known about the various missing image bugs for years, so it is a brilliant idea to give them a bit more time to resolve the matter! No sweat off our backs just lost sales.

If you do a search in the bug forum there are a few very astute and determined submitters that have documented the issues sufficiently to help the IT resolve the very real problems that cause us to lose revenue. As always actions speak louder than words. Though to be fair to SS they are hiring a few new programers and their benefit package does not look too shabby. http://www.indeed.com/jobs?q=Shutterstock&start=10

Lets hope they spend a few of those new resources taking care of their submitters.

RacePhoto · « **Reply #26 on:** October 14, 2011, 23:21 »

Quote from: gbalex on October 14, 2011, 23:07

Quote from: RacePhoto on October 14, 2011, 22:47
Quote from: flashon on October 14, 2011, 19:47
Quote from: RacePhoto on October 13, 2011, 11:13
It's all over their forum, it's all over here, people from around the world have been writing to support day after day. Time to sit back and let them work on it without hopping up and down shouting about the problem, or writing to support over and over. Complaining on the forums isn't going to make anything happen faster = They Already Know it's screwed up, and they are trying to fix it!

I disagree. If people were not to voice out or tell them they wouldn't know how severe the problem was. They kept saying the photos were visible under the relevant search which turned out to be not true (proven by the people who did not sit back). Also, I just received an email reply today from the support claiming the problem was resolved and my photos were online. It turned out to be another false statement. I will have to write to them. It's not "complaining", it actually helps them to debug the system.
My 25 cents.

Let me be a little more polite. They already know. SS doesn't read here or have any obligation to monitor here for issues. They do read their own reports and their own forum and have answered for over a week, that They Know and they are working on it.

So what purpose does writing here, the same thing over and over, serve? None!

If you can't find your files, send a support ticket or write on the SS forums. That's what I was trying to say.

Lucky me, I did nothing, wrote nothing and after three days all my new approved files are now in my folder. They were up for sale from day one. So it appears that some people are having varying problems. But writing about it here doesn't fix anything!

LOL you are absolutely correct, they have known about the various missing image bugs for years, so it is a brilliant idea to give them a bit more time to resolve the matter! No sweat off our backs just lost sales.

If you do a search in the bug forum there are a few very astute and determined submitters that have documented the issues sufficiently to help the IT resolve the very real problems that cause us to lose revenue. As always actions speak louder than words. Though to be fair to SS they are hiring a few new programers and their benefit package does not look too shabby. http://www.indeed.com/jobs?q=Shutterstock&start=10

Lets hope they spend a few of those new resources taking care of their submitters.

So this isn't a new issue with the vanishing new files? I started seeing it more often in the past month. But it goes back to July! Maybe I wasn't paying attention that would be fitting to send it in, forgetaboutit.

I know I wasn't reading the forums there because the first time, all I saw were, "show us your best seller" and "show us you last download", and I wasn't playing.

Glad that people write SS and document on the SS forum which may someday help all of us. I don't have any problem with sales or tracking or missing photos, but I don't doubt that a whole group of people do! Makes me wonder if it's a localized server problem in some other locations. Seems strange that one person claims their images are for sale but not in the personal site, and that's what I had, but someone else says they aren't for sale? I was getting sales and could find them in a search, so it makes the whole mystery more confusing.

I'd agree with anyone who says, no it's not fixed yet, like SS writes back to people.

Ed · « **Reply #27 on:** October 14, 2011, 23:31 »

Things have changed - it's not like the good old days when you would upload and images would get a download frenzy before settling. I have to be honest, with the recent bout of rejections, the same portfolio (with different rejection rates) is doing better at other agencies. Shutterstock accepts about 1/3 of my portfolio - the same images submitted at Dreamstime (and accepted) are doing MUCH better. In fact, Alamy is kicking the pants off of Shutterstock. These days, I'm not sure it's worth uploading for the return. Your mileage may vary.

John W. · « **Reply #28 on:** October 15, 2011, 12:47 »

Besides my latest pictures disappearance from search and port also my ports Popular sort order hasn't changed for days. Normally newer files fall behind pretty quick after being online a few days. Now a new file sold as sub once is on top of my Popular sort for almost a week!

Slovenian · « **Reply #29 on:** October 16, 2011, 03:16 »

Files that I uploaded in the last weeks are disappearing and reappearing all the time...

$:-\$

rod · « **Reply #30 on:** October 16, 2011, 04:05 »

4 newest files disappeared in both www.shutterstock.com and submit.shutterstock.com. Several days before they are all online in the both websites.

RacePhoto · « **Reply #31 on:** October 16, 2011, 13:54 »

Quote from: rod on October 16, 2011, 04:05

4 newest files disappeared in both www.shutterstock.com and submit.shutterstock.com. Several days before they are all online in the both websites.

Newest file just disappeared from "submit" and Darkroom, but has sold and is showing on first page of the search. If buyers can see them, I don't care. Just odd that others can't find them in the search and some of us can? 72 hour problem I think it was approved a week ago?

Yeah, it's fixed...

Just so someone doesn't think I'm saying it doesn't happen to me. It does and I don't care. But I hope they fix it!

Yesterday 4PM they were gone, This morning, back again. During that time the "missing" file sold again. As far as I can tell with mine, they are always for sale and appearing in searches, just missing from Submit and New Files in the DarkRoom.

Hopefully that ends it for this batch?

Paulo M. F. Pires · « **Reply #32 on:** October 16, 2011, 14:08 »

Upsss.. it's happening

Last 2 batch's not appearing on search, gallery. But still getting sales...

They are fixing it ( said on forum ) and already send an email with ID's

luissantos84 · « **Reply #33 on:** October 16, 2011, 14:26 »

Quote from: CoisaX on October 16, 2011, 14:08

Upsss.. it's happening

Last 2 batch's not appearing on search, gallery. But still getting sales...

They are fixing it ( said on forum ) and already send an email with ID's

I really don´t understand how they cannot solve this once for all, very annoying

RacePhoto · « **Reply #34 on:** October 16, 2011, 14:46 »

Quote from: luissantos84 on October 16, 2011, 14:26

Quote from: CoisaX on October 16, 2011, 14:08
Upsss.. it's happening

Last 2 batch's not appearing on search, gallery. But still getting sales...

They are fixing it ( said on forum ) and already send an email with ID's

I really don´t understand how they cannot solve this once for all, very annoying

Magic, it's all about magic. Their head wizard has dropped his wand, and can't find the right spell to exorcise the server demons.

Don't laugh at me, it's about the same as having this problem since July!