You can read my questions now?   

After reading their response it is obvious to me why you wrote to them. So the answer is yes.

Yes, my question was about their system, submission and reviews, Editorial and things that I do, so it wasn't technical "technically". The reply took a week. But in other instances, they have been faster and gave personal responses, not some boilerplate "expert" who probably knows less than you or I about how SS works, and then says, they will forward the question to someone else, which means two things: 1) It's going into a black hole and we'll never see an answer OR 2) It's going to the real SS assistance people. Where they will file it as #1 on their priority list. (see #1 here)

I didn�t get an answer from them, which means they have problems, which means we may no longer see a quick solution to any issues, as was the case before. We don't see it yet.

Quote from: Uncle Pete on December 13, 2024, 13:30

You can read my questions now?   

After reading their response it is obvious to me why you wrote to them. So the answer is yes.

Quote from: Uncle Pete on December 13, 2024, 13:30

Yes, my question was about their system, submission and reviews, Editorial and things that I do, so it wasn't technical "technically". The reply took a week. ....

I didn�t get an answer from them, which means they have problems, which means we may no longer see a quick solution to any issues, as was the case before. We don't see it yet.

No it just means YOU havent gotten a response & from that you claimed they had fired their support!