Author Topic: PayPal hold on Pond5 payment this month - anyone else? (Read 28055 times)

Jo Ann Snover · « **on:** April 15, 2016, 09:27 »

I went to PayPal this morning as 123rf and Pond5 had paid me and found that there was an unresolved "issue".

PayPal has placed a temporary hold - " Inquiry by PayPal Temporary Hold". I clicked the Resolve button and most of the questions were about the shipping address I had sent the goods to as they thought the payment had come from someone other than Pond5 GmbH:

"You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:"

They recommend that I don't ship the item

At the end of the resolution process I get to provide details about the transaction and I explained that Pond5 was a stock agency and they were paying me (as they have before) for licenses of my work. No physical goods involved and I couldn't understand why PayPal was so far off the mark in what was going on with this business. Surely there have been enough PayPal payments to contributors that they understand what's going on.

"This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation."

So PayPal is demented and I don't get paid - lovely. It's a small amount (I don't sell much at Pond5) so it doesn't matter, but I wondered if this had happened to others or if it was just me

Tryingmybest · « **Reply #1 on:** April 15, 2016, 09:31 »

Yes! Same thing here. I attached a PDF of the email in my response to them. Pond5 is trippin'.

Quote from: Jo Ann Snover on April 15, 2016, 09:27

I went to PayPal this morning as 123rf and Pond5 had paid me and found that there was an unresolved "issue".

PayPal has placed a temporary hold - " Inquiry by PayPal Temporary Hold". I clicked the Resolve button and most of the questions were about the shipping address I had sent the goods to as they thought the payment had come from someone other than Pond5 GmbH:

"You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:"

They recommend that I don't ship the item

At the end of the resolution process I get to provide details about the transaction and I explained that Pond5 was a stock agency and they were paying me (as they have before) for licenses of my work. No physical goods involved and I couldn't understand why PayPal was so far off the mark in what was going on with this business. Surely there have been enough PayPal payments to contributors that they understand what's going on.

"This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation."

So PayPal is demented and I don't get paid - lovely. It's a small amount (I don't sell much at Pond5) so it doesn't matter, but I wondered if this had happened to others or if it was just me

fmarsicano · « **Reply #2 on:** April 15, 2016, 09:53 »

same problem for me

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Jo Ann Snover · « **Reply #3 on:** April 15, 2016, 10:00 »

I also contacted Pond5 support to let them know what had happened and to ask them to help resolve this ASAP

Tror · « **Reply #4 on:** April 15, 2016, 10:07 »

Maybe Pond5 did some internal changes and created some new paypal accounts which triggered the measurements.

However, paypal in general should not be trusted.

fmarsicano · « **Reply #5 on:** April 15, 2016, 10:13 »

same problem my wife portfolio

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Jo Ann Snover · « **Reply #6 on:** April 15, 2016, 10:19 »

Quote from: Tror on April 15, 2016, 10:07

...However, paypal in general should not be trusted.

I don't "trust" my bank or cell phone company either, but in terms of delivering payments from agencies to me, PayPal has been doing this reliably - this is the first hold ever for me - since 2004. Nearly 12 years.

I'm based in the US and perhaps their track record is worse in some countries, but they've been doing what they need to do - moving money from agencies to my bank account - without fail.

Tror · « **Reply #7 on:** April 15, 2016, 10:24 »

Quote from: Jo Ann Snover on April 15, 2016, 10:19

Quote from: Tror on April 15, 2016, 10:07
...However, paypal in general should not be trusted.

I'm based in the US and perhaps their track record is worse in some countries, but they've been doing what they need to do - moving money from agencies to my bank account - without fail.

Yes, exactly. I cannot count how many times they imposed "security" measurements to hold my money and the money of others - even against local laws. In the national TV there had been even reports on their shady practices.

Freedom · « **Reply #8 on:** April 15, 2016, 10:42 »

Not only my Pond5 money did not arrive, the earning from FAA has not arrived either.

Maybe it's not an issue with Pond5, rather it is a Paypal problem.

Jogga0 · « **Reply #9 on:** April 15, 2016, 10:48 »

No payment received yet. My Pond5 dashboard shows "Payday Paypal" and "Undo Payday" events today - so they sent payment then swiftly "unsent" it

fmarsicano · « **Reply #10 on:** April 15, 2016, 10:55 »

I did not receive any email from paypal that means that pond5 didn't send the money to paypal at all

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Jogga0 · « **Reply #11 on:** April 15, 2016, 11:27 »

my payment has come through now

stockmn · « **Reply #12 on:** April 15, 2016, 11:28 »

Quote from: fmarsicano on April 15, 2016, 10:55

I did not receive any email from paypal that means that pond5 didn't send the money to paypal at all

Inviato dal mio iPhone utilizzando Tapatalk

Same here but my Pond5 dashboard shows a payment then an "undo payday". Now I see they just added another line for "payday paypal" so maybe it's going through now.

sauletas · « **Reply #13 on:** April 15, 2016, 11:30 »

I had problems with P5 payment last month, but they paid me later.
This month same again..

w7lwi · « **Reply #14 on:** April 15, 2016, 11:38 »

I had payments from SS, 123 and Canva successfully this month. Nothing yet from IS, but I don't remember when they said they would send payments (account zeroed first of the month). The PayPal site was acting screwy this morning, but finally allowed me to transfer money to my bank account. Don't know if that has anything to do with the problems with Pond5 or not. I never bothered to sign up with them.

KB · « **Reply #15 on:** April 15, 2016, 11:53 »

Just got my notice, and was able to initiate the transfer out of PayPal to my bank without issue.

However, the amount is terrible! It's by far the smallest amount I've earned on P5 since 2011. Less than 1/3 my average earnings.

And this month isn't one bit better.

Jo Ann Snover · « **Reply #16 on:** April 15, 2016, 13:24 »

Pond5 support replied that their accounting team has "verified all required information, so that Paypal can transfer the funds that we paid you today. Paypal has assured us that the hold should be released within the next 24-48 hours."

ccbcc · « **Reply #17 on:** April 15, 2016, 13:52 »

My payment is on hold as well.. Haven't heard back from Paypal support yet.

SpaceStockFootage · « **Reply #18 on:** April 15, 2016, 15:13 »

Got mine today.

dbvirago · « **Reply #19 on:** April 15, 2016, 18:30 »

On mine it looks like they paid me, reversed it and paid me again today. The balance is in my PP account.

Mantis · « **Reply #20 on:** April 15, 2016, 18:50 »

Quote from: Jo Ann Snover on April 15, 2016, 09:27

I went to PayPal this morning as 123rf and Pond5 had paid me and found that there was an unresolved "issue".

PayPal has placed a temporary hold - " Inquiry by PayPal Temporary Hold". I clicked the Resolve button and most of the questions were about the shipping address I had sent the goods to as they thought the payment had come from someone other than Pond5 GmbH:

"You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:"

They recommend that I don't ship the item

At the end of the resolution process I get to provide details about the transaction and I explained that Pond5 was a stock agency and they were paying me (as they have before) for licenses of my work. No physical goods involved and I couldn't understand why PayPal was so far off the mark in what was going on with this business. Surely there have been enough PayPal payments to contributors that they understand what's going on.

"This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation."

So PayPal is demented and I don't get paid - lovely. It's a small amount (I don't sell much at Pond5) so it doesn't matter, but I wondered if this had happened to others or if it was just me

I just called Paypal the last time this happened and it was resolved immediately on the phone.

sylwiab · « **Reply #21 on:** April 17, 2016, 05:46 »

I had the same problem last month and again... this month.
Last month my payout came 6 days later . It's strange but I got this issue only with Pond5

KnowYourOnions · « **Reply #22 on:** April 17, 2016, 06:49 »

From which country they are paying us?
Ireland, Swiss, Czech or US? That's where P5 have been registered as a company so maybe they've changed address and now need a verification of some sort, which takes time. $:-\$

Zero Talent · « **Reply #23 on:** April 17, 2016, 11:53 »

My Pond5 payment had no problems, but one of my banks, HSBC, asked me a lot of questions about all these Paypal payments transferred to my account. Even after explaining all details, they told me that they don't want to see Paypal payments flowing into a personal account.
So I'm getting the payments through a Chase account now.

sylwiab · « **Reply #24 on:** April 17, 2016, 15:17 »

The thing is that i have this problem only from March 2016.
It never happened before.

"KnowYourOnions": maybe this is the point..

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Author Topic: PayPal hold on Pond5 payment this month - anyone else? (Read 28055 times)

Jo Ann Snover

Tryingmybest

fmarsicano

Jo Ann Snover

Tror

fmarsicano

Jo Ann Snover

Tror

Freedom

Jogga0

fmarsicano

Jogga0

stockmn

sauletas

w7lwi

KB

Jo Ann Snover

ccbcc

SpaceStockFootage

dbvirago

Mantis

sylwiab

KnowYourOnions

Zero Talent

sylwiab

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