Author Topic: My 10 years old Pond5 account have automatically got deleted (Read 18416 times)

gemmy12 · « **on:** July 09, 2021, 19:33 »

Yes. I had a contributor account which I opened about 10 years back and have been uploading videos and photos there bit in last 1 year I was not uploading very actively. Still I used to log in to see if I got any sale. I could not log in there for last 1 or 2 months and then when I tried to log in it said wrong password. I tried some times and then chose "Forgot password" option to reset the password. But got no email.
When I contacted their support I got reply that I don't have any account associated with my email. I checked in Adobe and there are my videos associated with my ID/Pond5. I sent those links to support but I got their reply saying due to some error my account has been deleted automatically and it can not be reinstated.

Anyone had similar experience in pond 5 ? If so please share what did you do then ?

Artist · « **Reply #1 on:** July 10, 2021, 00:14 »

Quote from: gemmy12 on July 09, 2021, 19:33

Yes. I had a contributor account which I opened about 10 years back and have been uploading videos and photos there bit in last 1 year I was not uploading very actively. Still I used to log in to see if I got any sale. I could not log in there for last 1 or 2 months and then when I tried to log in it said wrong password. I tried some times and then chose "Forgot password" option to reset the password. But got no email.
When I contacted their support I got reply that I don't have any account associated with my email. I checked in Adobe and there are my videos associated with my ID/Pond5. I sent those links to support but I got their reply saying due to some error my account has been deleted automatically and it can not be reinstated.
Anyone had similar experience in pond 5 ? If so please share what did you do then ?

That's scary, if the account is deleted by some error then the company is liable for it.
They should compensate you or take steps in restoring the account.

SpaceStockFootage · « **Reply #2 on:** July 10, 2021, 00:30 »

Liable for what, just out of interest? If they had unpaid funds then fair enough, those should be paid out, but all agencies have the right to delete accounts at any time, and for any reason, so whether it was a mistake or not... they have no obligation to provide him with an active account.

gemmy12 · « **Reply #3 on:** July 10, 2021, 00:34 »

Quote from: SpaceStockFootage on July 10, 2021, 00:30

Liable for what, just out of interest? If they had unpaid funds then fair enough, those should be paid out, but all agencies have the right to delete accounts at any time, and for any reason, so whether it was a mistake or not... they have no obligation to provide him with an active account.

Does it mean they can delete anyone's account at any time.. even of those with thousands of files and years of work including Big names ? OK I had very small numbers of files but still.. are such mistakes possible ?

changingsky · « **Reply #4 on:** July 10, 2021, 00:59 »

Yes agencies can delete an account. They have explained why it is happen in your case.
But: they should take an action if you prove that they continue to have your files on sale after that. Probably one by one. They have to do a choice. This depends from the country where you are and the laws. Or they restore an account or they are liable for IP. I saw a thread with contacts of specialized organizations. You need to evaluate probably with one of them. Good luck.

gemmy12 · « **Reply #5 on:** July 10, 2021, 01:05 »

But their support team said it was deleted due to some error and when they try to recover it, it comes with error so unfortunately you have to create a new account with the same email. Soas I understand my account was not purposely deleted but it was due to some error...

SpaceStockFootage · « **Reply #6 on:** July 10, 2021, 01:05 »

Quote from: gemmy12 on July 10, 2021, 00:34

Quote from: SpaceStockFootage on July 10, 2021, 00:30
Liable for what, just out of interest? If they had unpaid funds then fair enough, those should be paid out, but all agencies have the right to delete accounts at any time, and for any reason, so whether it was a mistake or not... they have no obligation to provide him with an active account.
Does it mean they can delete anyone's account at any time.. even of those with thousands of files and years of work including Big names ? OK I had very small numbers of files but still.. are such mistakes possible ?

Yep

changingsky · « **Reply #7 on:** July 10, 2021, 04:31 »

Quote from: gemmy12 on July 10, 2021, 01:05

But their support team said it was deleted due to some error and when they try to recover it, it comes with error so unfortunately you have to create a new account with the same email. Soas I understand my account was not purposely deleted but it was due to some error...

Yes you told this. You cooperate with their support team and hope it will be solved.. Only if they decide to abandon and not pay for the files sold then you can decide on another way. Try to follow instructions of their support first. It is not a beauty solution what they proposed, but try.

Artist · « **Reply #8 on:** July 10, 2021, 08:35 »

Quote from: SpaceStockFootage on July 10, 2021, 00:30

Liable for what, just out of interest? If they had unpaid funds then fair enough, those should be paid out, but all agencies have the right to delete accounts at any time, and for any reason, so whether it was a mistake or not... they have no obligation to provide him with an active account.

Liable to pay the unpaid earning, liable for stopping further earning potential.
Deleting account at any time for any reason is not justified. We should not support such doings.

SpaceStockFootage · « **Reply #9 on:** July 10, 2021, 09:30 »

I don't support such things, but they're entitled to what they're entitled to do, whether we support it or not. And yes, I agreed they should be liable for unpaid funds, but there's nothing you can do about them closing it. Do they owe you any money... have you received any earnings emails with funds that haven't yet been paid out?

gemmy12 · « **Reply #10 on:** July 10, 2021, 10:22 »

Quote from: SpaceStockFootage on July 10, 2021, 09:30

I don't support such things, but they're entitled to what they're entitled to do, whether we support it or not. And yes, I agreed they should be liable for unpaid funds, but there's nothing you can do about them closing it. Do they owe you any money... have you received any earnings emails with funds that haven't yet been paid out?

No. They don't owe me any funds however. I have accounts in Getty SS IS alamy and in fact in istoxk I have just 1 photo left but still they are alive since I opened them since 2011 12.
I have never heard earlier that some contributors accounts have been closed but those were because of some violation of their rules. Never heard before that someone's account was mistakenly deleted. We have an exclusive account in pond 5 but that's completely separate account where she upload separate files.
Hope my files available in partner sites like Adobe, will be removed soon.
After this accident my wife is now reluctant to upload new content to her account and will soon delete footage containing models.

Mantis · « **Reply #11 on:** July 10, 2021, 18:23 »

There just seems to be something missing here. P5 doesn't just "lose an account" then say, oh well, sorry. If accounts mysteriously disappear like you say P5 claims, they would be all over it to resolve why. You think they'd be concerned about other accounts mysteriously disappearing and that is a major concern as a stock agency. I am not saying you're wrong, but I just don't think we're hearing the whole story.

marthamarks · « **Reply #12 on:** July 10, 2021, 19:06 »

Quote from: Mantis on July 10, 2021, 18:23

There just seems to be something missing here. P5 doesn't just "lose an account" then say, oh well, sorry. If accounts mysteriously disappear like you say P5 claims, they would be all over it to resolve why. You think they'd be concerned about other accounts mysteriously disappearing and that is a major concern as a stock agency. I am not saying you're wrong, but I just don't think we're hearing the whole story.

Reading through this thread just now, I've been thinking the same thing. Something about this just doesn't ring true to me.

I'm not saying somebody's not telling the truth, but more like somebody's gotten something confused. Somehow. Or something.

gemmy12 · « **Reply #13 on:** July 10, 2021, 22:09 »

Quote from: Mantis on July 10, 2021, 18:23

There just seems to be something missing here. P5 doesn't just "lose an account" then say, oh well, sorry. If accounts mysteriously disappear like you say P5 claims, they would be all over it to resolve why. You think they'd be concerned about other accounts mysteriously disappearing and that is a major concern as a stock agency. I am not saying you're wrong, but I just don't think we're hearing the whole story.

I don't think there is any genuine violation of their rules on my part. I can think of just 2 things possible on my part-
(1) we have another exclusive account but many do have exclusive and non exclusive accounts there , so it can't be
(2) I once had requested to delete this account as I was not actively uploading there but as they had asked me while accepting the deletion request that I can reactivate my account if I change my mind in near future so after few days I reactivated my account and start uploading new contents time to time . Otherwise I don't think if there is any reason.
Here is the screen shot of last email from pond5 support
https://www.flickr.com/photos/dr_skn08/51304438540/in/dateposted-public/

Uncle Pete · « **Reply #14 on:** July 12, 2021, 08:04 »

Quote from: gemmy12 on July 10, 2021, 22:09

I once had requested to delete this account as I was not actively uploading there

HalfFull · « **Reply #15 on:** July 12, 2021, 08:31 »

Quote from: Uncle Pete on July 12, 2021, 08:04

Quote from: gemmy12 on July 10, 2021, 22:09
I once had requested to delete this account as I was not actively uploading there

?

The small section of that quote goes on to say...

"but as they had asked me while accepting the deletion request that I can reactivate my account if I change my mind in near future so after few days I reactivated my account and start uploading new contents time to time ."

Uncle Pete · « **Reply #16 on:** July 12, 2021, 08:51 »

Quote from: HalfFull on July 12, 2021, 08:31

Quote from: Uncle Pete on July 12, 2021, 08:04
Quote from: gemmy12 on July 10, 2021, 22:09
I once had requested to delete this account as I was not actively uploading there

?

The small section of that quote goes on to say...

"but as they had asked me while accepting the deletion request that I can reactivate my account if I change my mind in near future so after few days I reactivated my account and start uploading new contents time to time ."

True, but I'd like an English translation of "they asked me... I can reactivate my account if I changed my mind in the near future..."

He asked to have his account deactivated.

Quote from: gemmy12 on July 09, 2021, 19:33

I sent those links to support but I got their reply saying due to some error my account has been deleted automatically and it can not be reinstated.

Some error when they tried to re-instate the account. And his final question was a good one.

Quote from: gemmy12 on July 09, 2021, 19:33

Anyone had similar experience in pond 5 ?

Does P5 randomly close and delete accounts for inactivity or no reason? If they do, I'm at risk of being deleted without notice. So has anyone else who didn't ask that their account be closed, also had their account, mysteriously deleted? That could be important to many of us here.

HalfFull · « **Reply #17 on:** July 12, 2021, 09:02 »

I would say that it's possible there is more to this than meets the eye but selective quoting to try and prove a point doesn't make it any clearer.

Uncle Pete · « **Reply #18 on:** July 12, 2021, 09:30 »

Quote from: HalfFull on July 12, 2021, 09:02

I would say that it's possible there is more to this than meets the eye but selective quoting to try and prove a point doesn't make it any clearer.

Yes you're right.

I did that, and shouldn't have.

Title: "My 10 years old Pond5 account have automatically got deleted " automatically? Some other leading statements that are contradictions. Or maybe something is lost in the translation and I'm just being thick.

But you hit it... there is more to this than meets the eye oh wait, I did it again. "it's possible there is more to this than meets the eye"

Done. I just want to know if this has happened to others and if this is something that P5 does now? Or some kind of odd error because of circumstances?

gemmy12 · « **Reply #19 on:** July 12, 2021, 09:36 »

Quote from: Uncle Pete on July 12, 2021, 08:51

Quote from: HalfFull on July 12, 2021, 08:31
Quote from: Uncle Pete on July 12, 2021, 08:04
Quote from: gemmy12 on July 10, 2021, 22:09
I once had requested to delete this account as I was not actively uploading there

?

The small section of that quote goes on to say...

"but as they had asked me while accepting the deletion request that I can reactivate my account if I change my mind in near future so after few days I reactivated my account and start uploading new contents time to time ."

True, but I'd like an English translation of "they asked me... I can reactivate my account if I changed my mind in the near future..."

He asked to have his account deactivated.

Quote from: gemmy12 on July 09, 2021, 19:33
I sent those links to support but I got their reply saying due to some error my account has been deleted automatically and it can not be reinstated.

Some error when they tried to re-instate the account. And his final question was a good one.

Quote from: gemmy12 on July 09, 2021, 19:33
Anyone had similar experience in pond 5 ?

Does P5 randomly close and delete accounts for inactivity or no reason? If they do, I'm at risk of being deleted without notice. So has anyone else who didn't ask that their account be closed, also had their account, mysteriously deleted? That could be important to many of us here.

When I said I deactivated my account .. so deactivation was done in 2020 Nov or December.. then I did get time to upload and have been uploading till last month ( May-June 2021)
If I deactivated my account once 7-9 months back and then it 2as running then still its an active account which was closed. I am guessing that once deactivation may cause some error but still its an error from their side which led me to lose my account.
Anyways I am not going to follow it. I just wanted to know if others faced similar situation and also wanted other forum membera to know that such account termination is possible becauae this forum has been helpful to me since I joined this forum and stock photography agencies (in 2011)

Uncle Pete · « **Reply #20 on:** July 12, 2021, 10:06 »

Quote from: gemmy12 on July 12, 2021, 09:36

Quote from: Uncle Pete on July 12, 2021, 08:51
Quote from: HalfFull on July 12, 2021, 08:31
Quote from: Uncle Pete on July 12, 2021, 08:04
Quote from: gemmy12 on July 10, 2021, 22:09
I once had requested to delete this account as I was not actively uploading there

?

The small section of that quote goes on to say...

"but as they had asked me while accepting the deletion request that I can reactivate my account if I change my mind in near future so after few days I reactivated my account and start uploading new contents time to time ."

True, but I'd like an English translation of "they asked me... I can reactivate my account if I changed my mind in the near future..."

He asked to have his account deactivated.

Quote from: gemmy12 on July 09, 2021, 19:33
I sent those links to support but I got their reply saying due to some error my account has been deleted automatically and it can not be reinstated.

Some error when they tried to re-instate the account. And his final question was a good one.

Quote from: gemmy12 on July 09, 2021, 19:33
Anyone had similar experience in pond 5 ?

Does P5 randomly close and delete accounts for inactivity or no reason? If they do, I'm at risk of being deleted without notice. So has anyone else who didn't ask that their account be closed, also had their account, mysteriously deleted? That could be important to many of us here.
When I said I deactivated my account .. so deactivation was done in 2020 Nov or December.. then I did get time to upload and have been uploading till last month ( May-June 2021)
If I deactivated my account once 7-9 months back and then it 2as running then still its an active account which was closed. I am guessing that once deactivation may cause some error but still its an error from their side which led me to lose my account.
Anyways I am not going to follow it. I just wanted to know if others faced similar situation and also wanted other forum membera to know that such account termination is possible becauae this forum has been helpful to me since I joined this forum and stock photography agencies (in 2011)

Yeah, the whole thing is a mess, and they probably put through the deactivation and didn't stop it, so something in the system, purged you, after the waiting period, even though the contact was supposed to stop that from happening. I'm agreeing that it's there error. But just noting that you made the request which started the complications. Not blaming you, just that probably, your account wouldn't have been deleted without that. But they were supposed to stop that from happening.

I'm with you on that question: Has this happened to anyone else?

Justanotherphotographer · « **Reply #21 on:** July 12, 2021, 16:25 »

I had a problem with my account a few years when Pond5 merged or bought out another site? I am having trouble remembering the exact details. I ended up with two accounts and unable to login or something. I do recall that it was nightmare getiing them to to sort it and it resulted in my sales tanking (and they have never really recovered).

Microstockphoto · « **Reply #22 on:** July 12, 2021, 18:38 »

stock photographers acting like fbi agents, 'there is more to the story here', dissecting every word, never seen a more distrusting bunch of people than on photography forums, and ganging up on people as well, why is it that stock photographers have such crappy personalities..
,
pfft

gemmy12 · « **Reply #23 on:** July 12, 2021, 21:56 »

Quote from: Justanotherphotographer on July 12, 2021, 16:25

I had a problem with my account a few years when Pond5 merged or bought out another site? I am having trouble remembering the exact details. I ended up with two accounts and unable to login or something. I do recall that it was nightmare getiing them to to sort it and it resulted in my sales tanking (and they have never really recovered).

Thanks for sharing. There must be many other people too who might have similar experience. I searched there forum for old posts and came up that someone whose account was closed a year ago and his/her files were still on sale in Adobe and some other partner sites. That person said he had emailed the support many time but now no reply from them.
Ps- I got reply from p5 saying that they are looking into matter. Wow first clearly said they caouldn't do anything for my closed account and asked me to create new account for my email and now saying they are looking into the matter. Anyways I have lost my faith in p5 too.

marthamarks · « **Reply #24 on:** July 12, 2021, 22:18 »

Quote from: Microstockphoto on July 12, 2021, 18:38

stock photographers acting like fbi agents, 'there is more to the story here', dissecting every word, never seen a more distrusting bunch of people than on photography forums, and ganging up on people as well, why is it that stock photographers have such crappy personalities..
,
pfft

Ummm. Maybe it's because the question we were posed and the situation we were asked to provide insights on didn't entirely make sense?

Just a random thought that flitted through my mind as I read your snippy, holier-than-thou, crappy-personality response. But please… don't take it personally!

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Author Topic: My 10 years old Pond5 account have automatically got deleted (Read 18416 times)

gemmy12

Artist

SpaceStockFootage

gemmy12

changingsky

gemmy12

SpaceStockFootage

changingsky

Artist

SpaceStockFootage

gemmy12

Mantis

marthamarks

gemmy12

Uncle Pete

HalfFull

Uncle Pete

HalfFull

Uncle Pete

gemmy12

Uncle Pete

Justanotherphotographer

Microstockphoto

gemmy12

marthamarks

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