Author Topic: Official Payoneer Support Thread (Read 12060 times)

PayoneerTeam · « **on:** August 03, 2011, 06:36 »

Hi everyone!

I've been here before, but I wanted to officially introduce myself. I am Talia, Payoneer's director of community. I see that lately the conversation here about Payoneer has grown, so I wanted to let you know that I am here (and on our own forums) if you ever have any questions.

In short, Payoneer offers several payment solutions including a prepaid MasterCard, ACH, and direct bank transfers (to 30 countries so far, and more opening up all the time).

I would be more than happy to answer any questions that you may have.

I look forward to talking to you!

P.S. If any of you are also affiliates, I will be at Affiliate Summit in NYC later this month - let me know if you'd like to meet up!

cobalt · « **Reply #1 on:** August 03, 2011, 06:58 »

Hi Talia,

welcome!

I am on the istock payoneer programm. I think I need a new card and should write to your support. We were supposedly sent new cards, but I never got one.
Completely forget about the account, good you started the thread :-)

PayoneerTeam · « **Reply #2 on:** August 03, 2011, 07:12 »

Hi Cobalt!

Well, good thing, then

We sent out new cards when we switched banks at the end of 2010, but only sent them to active accounts. If you never received yours, but your account was active, then we will send you another card for free.

You should contact our support team - feel free to post your ticket ID (starts with LTK) and I will try to speed it up.

ljupco · « **Reply #3 on:** August 03, 2011, 07:20 »

Great to see Payoneer support in the forums here. As a Payoneer user myself I can only recommend the services you offer. I just wish you collaborated with the remaining top stock agencies.

Regards, Ljupco

PayoneerTeam · « **Reply #4 on:** August 03, 2011, 07:31 »

Thanks so much for the warm welcome, ljupco.

About the others, of course we would love to work with them. I've seen a couple of requests on our own forums for Fotolia and Shutterstock, but I think the two companies (and others) need to know that y'all want Payoneer.

You should open a thread (here or on our forums) about each company you want to work with Payoneer and have everyone post there. Then I will have our account manger go to their people and say, "Look how much your users want Payoneer!" Maybe that will help.

cobalt · « **Reply #5 on:** August 03, 2011, 07:44 »

Ok,

I tried to login, but I can´t remember my password. To receive a new password I have to add the last 4 digits of my card. However the card I have is an old one.

Can I just write to your support?

PayoneerTeam · « **Reply #6 on:** August 03, 2011, 08:18 »

Hi cobalt,

Go ahead and just contact our support team. Since it's been so long since your account was active, it may be blocked anyway (we can undo this manually, don't worry).

hafssol1 · « **Reply #7 on:** August 03, 2011, 08:45 »

Hi, Talia,

regarding local bank transfer - http://www.payoneer.com/LocalBankTransfer.aspx [nofollow]

I know the charges are $5.95 or $9.95 per transfer, are the any other charges?
What currency conversion rate is applied - official mastercard (or any other) one or do you charge several percent on top of that?

Thanks

PayoneerTeam · « **Reply #8 on:** August 03, 2011, 09:22 »

Hi hafssol1!

There are no other charges for the transfer, other than the activation fee (which is one time). The conversion fees are actually set by the bank in this case, not MasterCard, since it doesn't involve the card at all. It goes directly into your bank account, so you don' actually receive a card.

We've actually negotiated very low exchange fees, some lower than the standard even, for this service. We don't take anything extra.

hafssol1 · « **Reply #9 on:** August 03, 2011, 10:50 »

Ok, just to make things clear - currently i use payoneer card and, besides the fixed fee, i pay up to 3% above market exchangle rate each time i withdraw at ATM. So, are users of your local bank transfer service charged that extra 3%?

If not, it would make sense to stop using the card and start using local bank transfer, even if the fixed 'per transaction' fee is a bit higher.

dalan · « **Reply #10 on:** August 03, 2011, 11:30 »

Talia,

I'm having the worst support from Payoneer.

I applied my Payonner via Dreamstime, received the card, had a payment, so far so good.

But after some time not using it, and when I wanted to log in to check my blance, I found that I'd lost my password.

Since, then I'm having a very slow response from support. Received an e-mail that they have closed my account (WHAT!) and disconnected it from the partner.

I really don't understand.

How can you close an account with money in there?
Is there a phone number I could call?

Again, newbielink:mailto:[email protected] [nonactive] takes forever to answer (no less than 9 days)

leaf · « **Reply #13 on:** August 03, 2011, 12:38 »

Thanks for jumping in here Talia

leaf · « **Reply #14 on:** August 03, 2011, 12:54 »

I also moved this thread to the Payoneer section of the forum
http://www.microstockgroup.com/payoneer/

where you can also set up an email notification any time there is a new thread.

Freedom · « **Reply #15 on:** August 03, 2011, 13:03 »

Thanks for coming by. I don't have the card but am interested in getting one through iStock. My question is, if I have a card, can I add cash from my pocket? For instance, if I have $500 from iStock, but I need to buy some thing for $1000, how can I add cash?

Freedom · « **Reply #18 on:** August 03, 2011, 13:46 »

Talia, my question is, if I have a card, can I add cash from my pocket? For instance, if I have $500 from iStock, but I need to buy some thing for $1000, how can I make a cash deosit through a bank in the US or Canada?

PayoneerTeam · « **Reply #19 on:** August 04, 2011, 01:51 »

Hi Freedom,

Yes, that's what I said. You CAN load your card on your own, but only through a Visa or MasterCard, not through a bank account.

Freedom · « **Reply #20 on:** August 04, 2011, 02:19 »

Talia, actually my question is, can I add cash (not through an account) to the Payoneer card through a US bank. From what you said, I take it the answer is no.

Thanks.

PayoneerTeam · « **Reply #21 on:** August 04, 2011, 02:40 »

Yes, you are correct, you can't currently load your card via a bank account, only through a Visa or MasterCard (which can be associated with your local bank account, of course).

I'm sorry if I wasn't more clear.

Freedom · « **Reply #22 on:** August 04, 2011, 02:45 »

Talia, I really don't understand your answer.

I would not see why anyone would add money to Payoneer from Visa or MC, because I would pay high interest to Visa/MC and incur further Payoneer fee when I withdraw. Unless you meant that one could pay Visa and MC from Payoneer?

PayoneerTeam · « **Reply #23 on:** August 04, 2011, 02:54 »

Hi Freedom,

You can use any Visa or MasterCard to load your Payoneer card if you want to add funds. Most people have one or the other, so you have the option to load.

I don't see the benefit of adding cash to your Payoneer card unless you want to make a card to card transfer (to someone else who has the card) as well. Many people do it because they convert their money into USD and have it on one card, but judging by your questions, you are in the US or Canada, so it probably isn't in your best interest to do so.

We currently only offer the option to load through Visa or MasterCard for international users.

I thought we no longer offered transfers from US bank accounts for US-based cardholders, but apparently we still do. I am sorry for misleading you.

When you go to Load Money to Card, after you fill out the amount and email address of the receiver, there is an option for ACH. It only appears from US cardholders, not international cardholders.

Again, I'm sorry for the confusion. I thought the option was removed entirely.

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Author Topic: Official Payoneer Support Thread (Read 12060 times)

PayoneerTeam

cobalt

PayoneerTeam

ljupco

PayoneerTeam

cobalt

PayoneerTeam

hafssol1

PayoneerTeam

hafssol1

dalan

PayoneerTeam

PayoneerTeam

leaf

leaf

Freedom

PayoneerTeam

PayoneerTeam

Freedom

PayoneerTeam

Freedom

PayoneerTeam

Freedom

PayoneerTeam

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