Welcome David! Never mind...the people on this board are sometimes a bit too skeptical, maybe coming from experience.

I am one of the very happy users of Payoneer. Never had a problem. Always friendly support. Zero failure where others services are problematic.

Better safe than sorry, completely understandable

Thanks for the compliment, we're glad to hear that you're satisfied with our service!

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Hi and welcome to the forum.

A few questions:

Are there fees when recieving funds from Istockphoto ?
Is it possible to withdraw cash from an ATM using this card in non US currency (outside of the US) ?
What are the exchange rates ?
What other fees are involved ?

Hey,

Fees vary based on partner. You can view a full list of the fees by going to the partner website and choosing Payoneer as your payment method. There you will find a list of fees through that company.

Yes it is possible to withdraw money in non U.S. currency.

Any exchange rates are set by MasterCard and you can visit their website to view the rates.

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Thanks for the suggestions and I will pass them on.

Can you clarify what you mean by insurance options.

Please note that if any unauthorized charges are made to your card you can contact us to file a dispute at no charge.
 

David, I have to agree with cclapper, "hey" does sound a bit too casual. Would you mind using hi or hello?

Also I would like to see that Payoneer offers some kind of reward points. Just to give us more incentives to use it.

Insurance options, I can think of a few:

1. Purchase insurance. If I use my MasterCard to purchase something and it was stolen, my MasterCard has a insurance which covers it.
2. Travel insurance. If I use my MasterCard to purchase travel package/ticket, in case I am stuck somewhere or get delayed, MC offers coverage.
3. Travel health insurance.

Quote from: Freedom on March 29, 2012, 15:01

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Thanks for the suggestions and I will pass them on.

Can you clarify what you mean by insurance options.

Please note that if any unauthorized charges are made to your card you can contact us to file a dispute at no charge.
 

Why is the spread soo high (2-3% or more?) on transactions not done in USD and why is it so hard to get specific knowledge about your spreads?

Can you inform us what the spread is for transactions done in Euro, RUB, AUD, Yen, CAD, GBP? And maybe for some other major currencies?

This is very relevant for anyone considering to use Payoneer outside the US. Most microstockers are from outside the US, whereas most payments (if not all payments?) from microstock sites to payoneer cards are in USD...

Hi David, 

I am a bit late in welcoming you (CRAZY busy last week!) but I am certainly glad you are here offering to help answer questions.  Wish more services we use would do the same

I was seriously considering Payoneer at one time for my Dreamstime earnings.  What put me off was that, as I recall, they wanted my Social Security number and I didn't feel like sharing it with them.  Paypal recently did the same, and as a result, I switched a lot of my payouts to Moneybookers. 

I am honest in reporting my income at tax time, but really don't want to have to give out my SS to every company that I do business with.  The micro agencies have them, and that should be enough IMO. 

Do you still require my SS# in order to open a Payoneer credit card account? 

Thanks in advance. 

Hi David, 

I am a bit late in welcoming you (CRAZY busy last week!) but I am certainly glad you are here offering to help answer questions.  Wish more services we use would do the same

I was seriously considering Payoneer at one time for my Dreamstime earnings.  What put me off was that, as I recall, they wanted my Social Security number and I didn't feel like sharing it with them.  Paypal recently did the same, and as a result, I switched a lot of my payouts to Moneybookers. 

I am honest in reporting my income at tax time, but really don't want to have to give out my SS to every company that I do business with.  The micro agencies have them, and that should be enough IMO. 

Do you still require my SS# in order to open a Payoneer credit card account? 

Thanks in advance. 

Hey,

We are required, as an official money service business and provider of prepaid debit cards, by rules and regulations to ask for a SSN from US cardholders. We strictly comply with all applicable online payment regulations. These include KYC (Know Your Customer), BSA (Bank Secrecy Act), AML (Anti-Money Laundering) and OFAC (Office of Foreign Assets Control).

You should know that your information is kept safe and encrypted, not even Payoneer employees can view the SSN.

If you have any further questions please feel free to ask.

David,

It would be nice if you could reply to some of the questions that have been posted on istock forum that have been completely ignored or refused to be answered by your support team when contacted (except saying that they do not see any issues on transactions). 

i.e. ATM withdrawal in Bangkok: why is there a 6% fee charged on certain ATM withdrawal while your fee should be limited to 3% ?

Thanks

The istock forum is limited to istock members and employees only, therefor we do not interfere there out of respect for istock.

If you have any questions, please feel free to come and ask them here, as you see we are active on this forum.

In regard to your question we do not charge more in Bangkok then anywhere else around the world, if you received that high of a fee it is likely that it was imposed by the bank or ATM.

If you would like you can provide me with the email associated with your Payoneer account and I will look into the matter and see what happened.

Again, if you have questions on istock, or friends with questions, feel free to direct them here and I will be more than happy to answer whatever questions they have.

I am really impressed by your willingness to engage here. You are really paying attention to what people are asking in an upfront way. That is a really rare thing from a company rep.
Is there any way to make a straight forward comparison between the rates you use for currency conversion and what Paypal uses?

I can't really comment as to paypal and their services. By looking at their site I see they list their fees as anywhere between 3.5% - 4.5% depending on the country.

As I mentioned above, for Payoneer, ours are up to 3% above MasterCard's official rate.

I had a payoneer card but it expired in 2010. When I tried to apply for a new one the program told me I cannot use it because my name is already in their database. after some mail contact with payoneer they told me, ask Istock ( thats were I used the card for) At I stock they told me. ask payoneer. Thought it was handy to have an extra card for my stock income. got tired from all those mail traffic just to receive a card so I applied for the paypal debit card.

We are required, as an official money service business and provider of prepaid debit cards, by rules and regulations to ask for a SSN from US cardholders. We strictly comply with all applicable online payment regulations. These include KYC (Know Your Customer), BSA (Bank Secrecy Act), AML (Anti-Money Laundering) and OFAC (Office of Foreign Assets Control).

You should know that your information is kept safe and encrypted, not even Payoneer employees can view the SSN.

If you have any further questions please feel free to ask.

Thanks a lot David.  I didn't realize that was a federal regulation.  Nothing to do about it then.  I will certainly keep Payoneer in mind for the future, in case I become disenchanted with either of my current payment services

I had a payoneer card but it expired in 2010. When I tried to apply for a new one the program told me I cannot use it because my name is already in their database. after some mail contact with payoneer they told me, ask Istock ( thats were I used the card for) At I stock they told me. ask payoneer. Thought it was handy to have an extra card for my stock income. got tired from all those mail traffic just to receive a card so I applied for the paypal debit card.

If you would like you can email me your account reference number or emails associated with your Payoneer account at davidst [at] payoneer.com and I will look into the matter for you.

[/quote]
Thanks a lot David.  I didn't realize that was a federal regulation.  Nothing to do about it then.  I will certainly keep Payoneer in mind for the future, in case I become disenchanted with either of my current payment services
[/quote]

Ok, well we are here to help if you need any further assistance.

Payoneer cancelled my card and account without notifying me because I had not used it often enough and despite the fact that it had not reached its expiry date. I only found out when I tried to log in at their site. They wanted $9.99 to issue a replacement card  - for the privilege of using their already expensive service. Talk about squeezing the customer at both ends.

My credit and debit cards do not expire if I do not use them often enough. Sometimes we sign up for services on the basis that we may need to start using them more often at some point in the future.

Hey,

We did not cancel the account, we disabled the account due to an extended period of inactivity. If you still have your old card you can reactivate the account without paying the charge. Additionally, if your card expired we will issue a new card at no cost.