My guess is, we are seeing the results from two or more different rotating servers. When we see the older server which is more stable, the results are more correct. When we see the new server which is not functioning properly, we see the comic fluctuations.

I still have no clue which images got downloaded from Nov. 26 to Dec. 3.

If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.

It really is one step forward and 64 steps backwards and I'm not even sure about the one step forward. Can't believe it to be honest. I'll log back in after Xmas else its too depressing.

Quote from: Noedelhap on December 08, 2011, 17:50

If I hadn't lost my patience with this pathetic Istock-site already, I'd lose it now. I want to see my stats, my proper balance and my last downloads. NOW.

Didn't you read what Lobo wrote? "Let's all save the time it takes to post unhelpful complaints and wait for news."

Yeah, waiting, something Istock is very fond of. Waiting till eternity.

More news from Lobo regarding the 'fix';

"Yep, we missed this estimate. We now have a confirmed MONDAY launch of this fix. If that changes we will let people know as soon as we are able. I'm thinking a heads up with be provided no earlier than mid-day Monday if there are any issues. Sorry, folks. If there were alternatives I can assure you we would be considering them."

From this thread: http://www.istockphoto.com/forum_messages.php?threadid=337603&page=10#post6553825

I have two sales from today showing (last one dated Jan 4, 8:27 a.m.), but my earnings from the 3rd haven't shown up in the stats area yet.

My istock stats page are just showing sales from January first, so I'm really not up-to-date.  That particular page has always been behind by a day or two, so I'm not surprised.  But they supposedly had fixed the "My Uploads" page.  I'm still seeing just one download for today under the "Last DL" column, but I know from my account balance that I had more.  I checked my recent best-seller and it sold twice today, none of which is showing up under my "Last DL" column.  Frustrating that istock doesn't seem to be able to resolve this.

Hate to resurrect this thread but my "My Uploads" page is busted again; not showing today's downloads in the "Last DL" column.  Anyone else experiencing this?

I don't know if the information showing is right, but I do have a number of downloads showing for today. How do you know that there were sales if you don't see them?

Yes, my account "Balance" figure was the tip-off.  I knew that I had made at least $20 today, but I was only seeing one $3 sale displayed in my "Last DL" column.  I looked at the individual sales stats for one of my recent best-sellers, and sure enough those showed that it had sold twice today.  However, those sales never made it to my "My Uploads" page.  Guess it's still buggy.

That may explain why my stats looked OK for yesterday. I had beach day The shots that sold were all of beaches or waterfront in various parts of the world. Back in the missing time it was other stuff, mostly Christmas. So if there was no overlap between sales on the two periods, yesterday's sales would have been left untouched.

Edited to add that I looked at the bar chart for download totals for yesterday (4th) and noticed there was one more download listed than was showing. I checked a best-seller file and sure enough it accounted for the missing money and was shown in my_uploads for the December 2nd even though it has sold many times since.

In the recent past we've had balance numbers go up and down unexpectedly (server problems), admin adjustments made with no notification and then there are partner program sales (I apparently had one sale at the end of November from the 10 or so that were then transferred). But seeing the sales in a bestselling file has never been "off" - if it shows there, it happened (at least they've never effed it up before, so until they do we can view it as a stable indicator)

The scary thing is that if no one had mentioned this I would never have checked and it wasn't immediately obvious that something was wrong. This time there's no missing money, just a crap display of what sold, but they keep messing up with our payments and we have no progress at all on more detailed reporting of sales/refund data. If I could post in the iStock forums I might go stir up more trouble on the subject - it's possibly futile anyway (writing code costs money and they don't want to spend any money on contributors if they can avoid it).

Quote from: jsnover on January 05, 2012, 10:14

they don't want to spend any money on contributors if they can avoid it).

Tsk, Joanne, you must know they're "very focused on bringing a supporting structure and exceptionally Minilypse-centric year to the community".
http://www.istockphoto.com/forum_messages.php?threadid=339075&page=1

I've a bridge I'd like to sell you...

I would love to have back what was there in 2009/10, but when they can't deliver PNG support (beyond saying it's "coming soon"), Feast looks like a distraction and Logos look more and more like Miss Haversham as the cobwebs collect, I have a hard time getting too worked up about this latest initiative. Oh, and I forgot to mention the Facebook Christmas cards and the new-and-improved referral program...