Author Topic: iStock Royalty Statements - Published in August (Read 18561 times)

CraigMiller · « **Reply #25 on:** August 22, 2017, 01:15 »

This month was a complete disaster (August payout report for July sales). Mainly because something is really wrong with the Getty counter on the ESP profile page. I had noted down my total downloads as of July 1 and then again on August 1 and had been expecting to be paid on something close to that number of downloads. Then when I got my figures, I was paid on only about 60% of the total downloads I had calculated there to be during the month of July. I am going to assume I am not the only one and that many other people have been shorted as well on their download number payout.

The other, and bigger problem now is that the counter is completely broken. The weekend of August 12th and 13th it wasn't counting and adding downloads. It started working again on the 14th, but now it has stopped working completely again as of the 18th. So we have no way of even knowing how many downloads we will have had for August when we get the figures on the 20th of September. So when we get paid in September we will also have no way of knowing if the download payout figure is correct or not.

I haven't checked the Getty forums to see if anyone else has raised this issue specifically yet or not or talked about getting a lower payout than what was expected.

alexzappa · « **Reply #26 on:** August 22, 2017, 02:13 »

Am I the only one that cannot find this famous counter on ESP Profile page?
Where exactly should it be? On the same page what other infos are displayed?

All I can see is personal information and the button to update them

ShadySue · « **Reply #27 on:** August 22, 2017, 03:06 »

They have said all along that the downloads year to date is inaccurate. In my own case, even the rate of inaccuracy varies wildly. Where they're pulling the inaccurate data from, I can't imagine.

CraigMiller · « **Reply #28 on:** August 22, 2017, 06:54 »

Quote from: ShadySue on August 22, 2017, 03:06

They have said all along that the downloads year to date is inaccurate. In my own case, even the rate of inaccuracy varies wildly. Where they're pulling the inaccurate data from, I can't imagine.

Yes, I am aware that the counter is broken. Getty also added in a lump of downloads to the counter around the 20th of last month to makeup for some missing numbers. But what I am referring to is the daily number form day to day that is way off. What I mean is that I was noting down my download numbers everyday from the profile page and then when the figures came out on the 19th that just passed, I didn't have nearly the number of downloads each day that the counter was showing. So I was thinking broken means they aren't adding in the downloads they should be everyday, but it is the opposite of that. The counter is showing many more downloads each day on average than what they are paying out. And why would the counter add files to the counter if there aren't downloads to match it? It is illogical and this is what makes me think we are not getting paid on many of the sales being made.

CraigMiller · « **Reply #29 on:** August 22, 2017, 06:55 »

Quote from: alexzappa on August 22, 2017, 02:13

Am I the only one that cannot find this famous counter on ESP Profile page?
Where exactly should it be? On the same page what other infos are displayed?

All I can see is personal information and the button to update them

Here is the link: https://accountmanagement.gettyimages.com/Account/Profile

You will need to login to see it though. Look at Downloads Year To Date once you log in.

alexzappa · « **Reply #30 on:** August 22, 2017, 16:08 »

Quote from: CraigMiller on August 22, 2017, 06:55

Quote from: alexzappa on August 22, 2017, 02:13
Am I the only one that cannot find this famous counter on ESP Profile page?
Where exactly should it be? On the same page what other infos are displayed?

All I can see is personal information and the button to update them

Here is the link: https://accountmanagement.gettyimages.com/Account/Profile

You will need to login to see it though. Look at Downloads Year To Date once you log in.

thank you very much, but I still can see only personal information and no counter

nebia · « **Reply #31 on:** August 22, 2017, 16:29 »

i think you have to update your profile write your informations and click on update

nebia · « **Reply #32 on:** August 22, 2017, 16:30 »

Quote from: alexzappa on August 22, 2017, 16:08

Quote from: CraigMiller on August 22, 2017, 06:55
Quote from: alexzappa on August 22, 2017, 02:13
Am I the only one that cannot find this famous counter on ESP Profile page?
Where exactly should it be? On the same page what other infos are displayed?

All I can see is personal information and the button to update them

Here is the link: https://accountmanagement.gettyimages.com/Account/Profile

You will need to login to see it though. Look at Downloads Year To Date once you log in.

thank you very much, but I still can see only personal information and no counter

i think you have to update your profile write your informations and click on update

ShadySue · « **Reply #33 on:** August 22, 2017, 16:41 »

Maybe sigoisette is right, I don't know, but mine looks like this:

and the mailing address etc is underneath this.

However, remember that the downloads YTD is based on inaccurate data pulled from goodness knows where.

CraigMiller · « **Reply #34 on:** August 22, 2017, 23:28 »

Quote from: alexzappa on August 22, 2017, 16:08

Quote from: CraigMiller on August 22, 2017, 06:55
Quote from: alexzappa on August 22, 2017, 02:13
Am I the only one that cannot find this famous counter on ESP Profile page?
Where exactly should it be? On the same page what other infos are displayed?

All I can see is personal information and the button to update them

Here is the link: https://accountmanagement.gettyimages.com/Account/Profile

You will need to login to see it though. Look at Downloads Year To Date once you log in.

thank you very much, but I still can see only personal information and no counter

Your welcome. That is strange. I assume you are a contributor of Photo, Illustration, or Video?

Perhaps write a support email to Getty and ask them about this.

alexzappa · « **Reply #35 on:** August 23, 2017, 06:27 »

Thank you all.
It was mainly curiosity, I couldn't find it and yes, I already tried to update the info but nothing changed.

Anyway, I don't think it's worth to lose any more time with istock: I stopped uploading many months ago and I can just wait for the 20th of the month.

YadaYadaYada · « **Reply #36 on:** August 23, 2017, 10:58 »

Quote from: namussi on August 18, 2017, 21:12

Quote from: Mantis on August 18, 2017, 16:40
I am wondering why the improved royalties. Could it be that the old way they managed finances was flawed? I really don't see new customers being the trigger and I don't buy the reduction in assets being the cause of my work magically being purchased.

CONSPIRACY THEORY: Perhaps iStock reads these forums, and tweaks the algorithm so that some members get better results. That way they're less likely to complain, and more likely to say nice things about iStock.

But SS drops sales for people who complain here, to punish them?