Author Topic: iStock Partner Program Royalties Subtracted Including Extended License! (Read 20068 times)

ShadySue · « **Reply #25 on:** March 14, 2014, 10:26 »

Quote from: zeamonkey on March 14, 2014, 10:23

Can someone explain to me how some contributors alledgedly only have been overpaid by less than 10$? It doesnt seem to fit into the the numbers and that it was indeed a problem with imagespacks and EL's being wrongly marked.... Sounds fishy to me.

Very good point.
Raise it on their forum http://www.istockphoto.com/forum_messages.php?threadid=359490&page=1, though I suppose you'd need to read through all the posts there to see if it's been covered already.

KB · « **Reply #26 on:** March 14, 2014, 10:32 »

Quote from: tickstock on March 14, 2014, 10:09

Go to iStock.

Completely off-topic, and certainly not Tickstock's meaning, so I apologize in advance.

But am I the only one who read that as "Go to hell"?

Again, sorry.

tickstock · « **Reply #27 on:** March 14, 2014, 10:33 »

ShadySue · « **Reply #28 on:** March 14, 2014, 10:58 »

Quote from: tickstock on March 14, 2014, 10:33

Quote from: KB on March 14, 2014, 10:32
Quote from: tickstock on March 14, 2014, 10:09
Go to iStock.

Completely off-topic, and certainly not Tickstock's meaning, so I apologize in advance.

But am I the only one who read that as "Go to hell"?

Again, sorry.

LOL, it wasn't meant like that. The royalties are listed on the iStock website, not the thinkstock website. I was being lazy, I didn't want to go find the link but here it is: http://www.istockphoto.com/help/sell-stock/rate-schedule

Is that what iStock tell you if you do what's told on their thinkstock site and phone them?
If so, why isn't there a direct link from that page I linked to above to the iS EL page?

KB · « **Reply #29 on:** March 14, 2014, 16:14 »

Quote from: tickstock on March 14, 2014, 10:33

Quote from: KB on March 14, 2014, 10:32
Quote from: tickstock on March 14, 2014, 10:09
Go to iStock.

Completely off-topic, and certainly not Tickstock's meaning, so I apologize in advance.

But am I the only one who read that as "Go to hell"?

Again, sorry.

LOL, it wasn't meant like that. The royalties are listed on the iStock website, not the thinkstock website. I was being lazy, I didn't want to go find the link but here it is: http://www.istockphoto.com/help/sell-stock/rate-schedule

Of course I knew that. It's just that sometimes I feel I am in (microstock) hell, so telling someone to "go to iStock" equated in my mind to ....

Canonbabe · « **Reply #30 on:** March 14, 2014, 17:54 »

I had a couple of EL's reduced to 0.28 too .... If it has been like this in the years before I know why I still drive that old car ...

Mantis · « **Reply #31 on:** March 14, 2014, 19:40 »

Quote from: Canonbabe on March 14, 2014, 17:54

I had a couple of EL's reduced to 0.28 too .... If it has been like this in the years before I know why I still drive that old car ...

The "mistake" certainly could have exposed something IS was hiding all along. I had two EL's clawed back to 28 cents. Sent them an email too.

wiser · « **Reply #32 on:** March 15, 2014, 12:57 »

I got my csv report with all image pack and EL downloads converted to .28 cents.

However, there were two downloads that went from .28 cents to ZERO. I don't recall reading in any of the explanations regarding the database errors in addition to the image pack eff up that there were downloads that were calculated but not actually happen and removed entirely.

Has anyone else had downloads (either .28 cents or more) totally deleted to zero?

Thanks in advance for your answers

lima · « **Reply #33 on:** March 15, 2014, 14:15 »

istock answser:

"To answer your question: "did i earn 0.28 no matter the plan the customer select?" no, if you had sales from the other plans and image packs, then you would have received the relevant royalty.

I exported your December csv and they too are all 28 cents. Note that if you did get royalties from an image pack, those would have reported as such. We did not simply convert everything to 28 cents, that is what you actually earned.

Thinkstock is essentially our subscription site, so most, if not all, royalties from here will be 28 cents for you. We do see the occasional image pack sales, but most will be subscription.

I hope this helps to clarify things. Let me know if you still have additional questions. "

Dark_Angel · « **Reply #34 on:** March 15, 2014, 20:08 »

I had some ELs turned into 28 cents too... So they were a mistake? They were actually 28 cent downloads?

pancaketom · « **Reply #35 on:** March 15, 2014, 20:24 »

Quote from: zeamonkey on March 14, 2014, 10:23

Can someone explain to me how some contributors alledgedly only have been overpaid by less than 10$? It doesnt seem to fit into the the numbers and that it was indeed a problem with imagespacks and EL's being wrongly marked.... Sounds fishy to me.

I presume I fall into that category. I have only a few images left on IS and PP, so I think there was only one sale reported for more than .28 during that time - 3.98 or something like that. I was disappointed when everyone else was talking about great sales numbers, but now I suppose I actually got a mini - bonus from them. Of course it probably only amounted to getting 50% of one sale or something piddly like that.

Noedelhap · « **Reply #36 on:** March 15, 2014, 21:16 »

Quote from: Dark_Angel on March 15, 2014, 20:08

I had some ELs turned into 28 cents too... So they were a mistake? They were actually 28 cent downloads?

Yes, those sales weren't EL sales to begin with, according to iStock. I had this confirmed by the support desk.

Dark_Angel · « **Reply #37 on:** March 16, 2014, 07:44 »

ok, thanks!

I wonder how a mistake like this could ever happen...

joshuarainey · « **Reply #38 on:** April 21, 2014, 17:54 »

Quote from: tickstock on March 14, 2014, 09:05

Quote from: Christos Georghiou on March 14, 2014, 09:03
That is what I would like cleared up. The alternative is that ELs have always been paid at 28c, and the error was paying the higher rate, not in the type of licence. I would like to know definitively, have they made a statement about this?
I've had ELs paid at the correct rate, I know lots of other people have too. Is this your first month with an EL (and you had 13), if so that should make you suspicious.

How do you know that you had ELs when they don't show you specific sale stats for the partner program? Is there a way to find out this info? I sent them another reply email to the latest recoupment and asked them for detailed partner program sale data to see if there are any non-subscription sales for me at all.

tickstock · « **Reply #39 on:** April 22, 2014, 06:21 »

gillian vann · « **Reply #40 on:** April 22, 2014, 19:11 »

what a mess! i've got one too, but is there any point in asking about it?

ShadySue · « **Reply #41 on:** April 22, 2014, 19:41 »

Quote from: gillian on April 22, 2014, 19:11

what a mess! i've got one too, but is there any point in asking about it?

You won't know until you ask. Some reps are more informative than others. Good luck.

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Author Topic: iStock Partner Program Royalties Subtracted Including Extended License! (Read 20068 times)

ShadySue

KB

tickstock

ShadySue

KB

Canonbabe

Mantis

wiser

lima

Dark_Angel

pancaketom

Noedelhap

Dark_Angel

joshuarainey

tickstock

gillian vann

ShadySue

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