Author Topic: Multiple refunds for images coming in (Read 6067 times)

Phadrea · « **on:** December 22, 2016, 12:42 »

Well it gets worse and worse at IS. I have just had 5 emails all come in stating a refund for each one:

We regret to inform you that a refund of $3.50 has been issued for the purchase of your file #*******This transaction has now been voided from your GI or Partner Program sales. The client has complied with all policies surrounding the refund and destruction of this file.

What does this mean except I have now lost $23 from my already low earnings ?

KimsCreativeHub · « **Reply #1 on:** December 22, 2016, 12:57 »

There is no way ... I feel it should be like opened software with exceptions being a duplicate purchase or wanting a larger file size of same file my 2 cents

Sent from my iPhone using Tapatalk

alno · « **Reply #2 on:** December 22, 2016, 13:02 »

Quote from: Herg on December 22, 2016, 12:42

Well it gets worse and worse at IS. I have just had 5 emails all come in stating a refund for each one:

We regret to inform you that a refund of $3.50 has been issued for the purchase of your file #*******This transaction has now been voided from your GI or Partner Program sales. The client has complied with all policies surrounding the refund and destruction of this file.

What does this mean except I have now lost $23 from my already low earnings ?

Most likely this means you'd find your files on some giveaway site soon, check Google picture search in a week or two. According to istock PR department "destruction of this file" must sound really reassuring.

CJH Photography · « **Reply #3 on:** December 22, 2016, 13:05 »

Every time I read news about istock I am so glad I pulled my portfolio.

Phadrea · « **Reply #4 on:** December 22, 2016, 14:05 »

Quote from: Irina Anosova on December 22, 2016, 13:02

Quote from: Herg on December 22, 2016, 12:42
Well it gets worse and worse at IS. I have just had 5 emails all come in stating a refund for each one:

We regret to inform you that a refund of $3.50 has been issued for the purchase of your file #*******This transaction has now been voided from your GI or Partner Program sales. The client has complied with all policies surrounding the refund and destruction of this file.

What does this mean except I have now lost $23 from my already low earnings ?

Most likely this means you'd find your files on some giveaway site soon, check Google picture search in a week or two. According to istock PR department "destruction of this file" must sound really reassuring.

So are you saying this was contrived to steal my image ? I have tried to find the file numbers i Istock's search and they don't come up.

alno · « **Reply #5 on:** December 22, 2016, 14:12 »

Quote from: Herg on December 22, 2016, 14:05

Quote from: Irina Anosova on December 22, 2016, 13:02
Quote from: Herg on December 22, 2016, 12:42
Well it gets worse and worse at IS. I have just had 5 emails all come in stating a refund for each one:

We regret to inform you that a refund of $3.50 has been issued for the purchase of your file #*******This transaction has now been voided from your GI or Partner Program sales. The client has complied with all policies surrounding the refund and destruction of this file.

What does this mean except I have now lost $23 from my already low earnings ?

Most likely this means you'd find your files on some giveaway site soon, check Google picture search in a week or two. According to istock PR department "destruction of this file" must sound really reassuring.

So are you saying this was contrived to steal my image ? I have tried to find the file numbers i Istock's search and they don't come up.

It's not like that for sure but yes, this is a way of stealing images.

Fredex · « **Reply #6 on:** December 22, 2016, 15:31 »

I'm not sure what hoops you have to jump through to get a refund there but I am guessing it isn't that easy or more people would abuse it.

I think I've seen two total. I've seen more emails about 'sales which did not occur through the site' adding royalties than I've lost through refunds.

Phadrea · « **Reply #7 on:** December 22, 2016, 16:55 »

Again, i have searched the file numbers in istock and nothing comes up so I don't even know what images they are.

alno · « **Reply #8 on:** December 22, 2016, 17:21 »

Quote from: Herg on December 22, 2016, 16:55

Again, i have searched the file numbers in istock and nothing comes up so I don't even know what images they are.

I woudn't be surprised if istock doesn't know them too.

Cider Apple · « **Reply #9 on:** December 22, 2016, 17:28 »

You've got to type the file number into Getty.
I had 5 refunds a few hours ago from Getty. I only do footage and a year ago that would have meant over $600 of refunds. However all of them were for $3.56 so thank God it was only for small sums of money.

The low royalties at the moment on Getty via istock is really bad though. Never had any a year ago and now every month I seem to get 50+ tiny royalties mixed in with the normal royalty amounts . I'd love to know what is going on with that?

ShadySue · « **Reply #10 on:** December 22, 2016, 17:43 »

Quote from: Irina Anosova on December 22, 2016, 17:21

Quote from: Herg on December 22, 2016, 16:55
Again, i have searched the file numbers in istock and nothing comes up so I don't even know what images they are.

I woudn't be surprised if istock doesn't know them too.

They’re in the process of changing numbers for whatever reason.

You could write to CR and explain that you can't find the files using the numbers they sent you. Eventually you might get a reply.

Fredex · « **Reply #11 on:** December 22, 2016, 19:48 »

Quote from: ShadySue on December 22, 2016, 17:43

They’re in the process of changing numbers for whatever reason.
You could write to CR and explain that you can't find the files using the numbers they sent you. Eventually you might get a reply.

'For whatever reason' is usually my reasoning for everything Istock does.

Recards · « **Reply #12 on:** December 23, 2016, 01:48 »

I got this

Quote

We regret to inform you that a refund of $69.00 has been issued for the purchase of your file #***********. This transaction has now been voided from your GI or Partner Program sales. The client has complied with all policies surrounding the refund and destruction of this file.

Regards,
The iStock Team

Phadrea · « **Reply #13 on:** December 23, 2016, 02:48 »

I find Istock/Getty has become a huge mystery with confusion as to what is happening. I have no idea as to what is going on anymore and just wait for the smaller amount of money to come in every month.

YadaYadaYada · « **Reply #14 on:** December 23, 2016, 16:05 »

Quote from: Herg on December 23, 2016, 02:48

I find Istock/Getty has become a huge mystery with confusion as to what is happening. I have no idea as to what is going on anymore and just wait for the smaller amount of money to come in every month.

I feel sad for you and the other refunded people, and this is just one more reason why people leaving are looking forward to being happier. Getty/iStock has always been a mystery and the employees don't know the answers either. Totally screwed up place and not getting any better.

k_t_g · « **Reply #15 on:** December 23, 2016, 17:34 »

Quote from: CJH Photography on December 22, 2016, 13:05

Every time I read news about istock I am so glad I pulled my portfolio.

Glad I never submitted anything.

cathyslife · « **Reply #16 on:** December 23, 2016, 18:04 »

Well, what a warm Merry Christmas they are giving their contributors.

w7lwi · « **Reply #17 on:** December 23, 2016, 19:48 »

I haven't seen a refund notice for the past couple of years. Now that I requested they close down my port and account today, it will be interesting to see if they start to come in.

Anyone notice a correlation between requesting they close your account and an uptick in refund requests?

Phadrea · « **Reply #18 on:** December 24, 2016, 04:31 »

Sadly i can't afford to pull my port as every penny counts for me. 2016 has been a terrible slump all round for me. I dread 2017.

Mantis · « **Reply #19 on:** December 24, 2016, 09:19 »

Quote from: Herg on December 24, 2016, 04:31

Sadly i can't afford to pull my port as every penny counts for me. 2016 has been a terrible slump all round for me. I dread 2017.

Everyone has their reasons behind whether they pull ports or not. I've had a heck of a time in 2016.....long story I won't share here....but I still managed to separate from a few agencies this year. I don't miss them and they don't miss me. IS will be a bit harder to let go because that will cost me $$300 to $500 a month. This is why I am waiting to evaluate the 2 cent commission impact and that other family challenge. But in the end, my hat is off to those who can pull their ports now.

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Author Topic: Multiple refunds for images coming in (Read 6067 times)

Phadrea

KimsCreativeHub

alno

CJH Photography

Phadrea

alno

Fredex

Phadrea

alno

Cider Apple

ShadySue

Fredex

Recards

Phadrea

YadaYadaYada

k_t_g

cathyslife

w7lwi

Phadrea

Mantis

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