Well it IS there so you may have a browser issue. I'm using Google Chrome and can toggle between Creative and Editorial. Try from a different browser. Good luck!

Quote

Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].

Best, Kasper.

Hi there, i see it a secont time and maybe i was wrong i start to like it, but now i have a problem... i changed the esp password. No more work qhero, i can make batch on qhero but it don't send to esp. I revert the password to the old one and still not work... there is not link in qhero for change esp account setting and i can't register again cause my mail is registered.
So what i have to do now? and again on google search no many page about qhero neither in forums, where can we get help?

Quote from: stefanocarocci on February 10, 2017, 05:48

Quote

Hi there Stefano, I'm glad to read that qHero works for you, but despite qHero being the only tool solving your problem, your are saying you don't like qHero? If you don't mind I would love to hear what it is that you dislike - maybe we could improve? Reach out at [email protected].

Best, Kasper.

Hi there, i see it a secont time and maybe i was wrong i start to like it, but now i have a problem... i changed the esp password. No more work qhero, i can make batch on qhero but it don't send to esp. I revert the password to the old one and still not work... there is not link in qhero for change esp account setting and i can't register again cause my mail is registered.
So what i have to do now? and again on google search no many page about qhero neither in forums, where can we get help?

Hi there, even though we sorted out Stefano's challenges through support, I thought I'd let everyone in here know, that for now you can all contact us through [email protected] or through the "Feedback" link in qHero. The ESP is challenged by a lot of initial bugs, and it is very understandable that some of you have questions. We are also working out video-guides, to give you a guided tour through the new qHero. Don't hesitate trying qHero before though - qHero is very intuitive and you'll be saving a lot of time with the AI finding and pre-selecting keywords for you based on image recognitioning, and disambiguating most of your keywords as well.

Best, Kasper.

Quote from: DaRkWeeDo on February 14, 2017, 14:14

Did anyone get anything approved since ESP went live?

I got one photo approve (two days review time - upgrade from 21+) and it says that it is approved. However, when you click on the file it takes you to istock and it says the file is not found.
Status of the file is approved/published. Does anyone know is it going to be the same as in day or two to get published or what?

BTW, I never got my invite, never got an answer either, just went ahead and did username/password reset.

Yeah. That is what I am trying to find out. Even as of now it is still not visible. When I click on the link it does take me to istock but the photo is not there.
And yes it was uploaded with DM3. Speaking of, in DM3 the status is submitted rather than approved or whatever is suppose to be.

I uploaded some with DM3 and they got approved. When I click on them it directs me to iStock.com and they are visible.

Why is it taking so long for this site to change over,

Quote from: RAW on February 15, 2017, 13:29

What happened to the Getty Contributor Forum?
Did the url change or is it just closed?

It seems you need your new ESP log in details to access the Getty forum. Otherwise, it is as it has been for a while.

Well, well.  Joined the group today just so I could get a read on what the bujeezuz is going on at iStock, and low & behold I am relieved to see I am not alone.  I am on day 8 of being locked out from my content.

I have been a system admistrator/network operations manager for 25 years and so I know that roll-outs and migrations can be challenging .. however, the sate of affairs here is the stuff that should only be seen in the lab.  E.G. the tech guys did not deploy this to a real-world lab to observe what might happen.

Depending on which browser I use, I may, or may not, log in, but in any event - no content .. However the folks at iStock are still validating content as I had 200 or so in queue and I am getting emails that they are being processed/accepted steadily .. down to about 80 since being locked out.

What is certain is that there are (still) 2 distinct accounts.  Via deep Meta 2.x and 3, one is able to see accounts:  One @ istock, which still authenticates and one @ Getty (new account) which will authenticate once in a while.  My two accounts, old and new share username, but different passwords.

Chrome goes in circles.  E.G.  deliberate entry of improper/erroneous creds results in what you would expect, denial of login.  However PROPER entry of creds is not so revealing, in that you do not get a red box or any error message, the page simply reloads - like refreshed.  It appears to simply chuck your creds and wants you to try again - repeatedly - over and over .. lol.  OK its not funny really but this is what Chrome does to me .. It could very well be that it's a local issue (me/my computer/browser .. corrupt cache .. etc) so, for the time being, I will use I.E.

I.Explorer works correctly.  E.g. deliberate entry of  improper/erroneous creds results in what you would expect - rejection, but proper entry of creds logs you in.   Unfortunately the mystery only continues as, on the new page, which to be sure, looks pretty .. however, db engines are searching for things that aren't there.  Java pukes that they're missing root objects and just about every link on the page was/is broken.  Only yesterday did the community button get fixed.

This is awful.    It is worth noting - Alamy just completely overhauled their interface for loading/editing and it went off with not so much as a burp.  Admittedly, they did not have to migrate domains and likely AD domains (if using Windoze or MS)..

Personal opinion:  Getty = corporate.  istock is losing significant contributor material and dying because large lumbering corporation is smothering it .. The attitude and regard for contributor community will be their layoff notices' Raison de etre.  Make no mistake

THIS COMPANY PAYS THE LEAST COMMISSION OF ALL THE AGENCIES WITH WHOM i WORK,
HAS THE MOST TIME-CONSUMING INDEXING PROCESS,
TAKES THE LONGEST TIME TO PROCESS IMAGERY OF ANY OF THE 19 AGENCIES WITH WHOM I CONTRIBUTE,
TAKE THE LONGEST TO REPLY TO ANY EMAIL,REPORT,PROBLEM - INDEED IF THEY REPLY AT ALL (17 msgs/emails - one rather terse response)
So:  THEY HAVE THE HIGHEST IGNORE RATE OF ANY COMPANY - NOT JUST MICROSTOCK - THAT i HAVE EVER SEEN.  e.g. this fiasco will not be resolved any time soon and you will be ignored throughout.
 
I will wait it out .. but I saw one poster here mention April .. I would not be surprised.