Slightly unrelated to the issue of accessing ESP, but still equally outrageous, the reason why we won't see the current balance on IS/Getty anymore (official response) is:

You cannot find your balance because it is not there to be found. ESP does not show your current balance because we no longer calculate a current balance. This is partly due to the fact that the vast majority of sales are subs and the royalties for these can only be worked out at the end of the relevant period that the subscription was valid for, so they cannot be reported live. Once the sales reports are published on Feb 20th though you will see what you have sold and what you have earned.

I just wonder how other agencies manage to report live balance which is composed of subs sales as well? Where's the catch?

That's utterly ridiculous. They develop a whole new system using the latest technology (so they say), but they're unable to calculate subs royalties in real-time? It's like a step back in time and even less transparent than they used to be.

wow, got another 2 emails but this time with the unique url By clicking on the last one I could again change the password...
Btw, the number of downloads year to date was update to the one before the migration.

Quote from: polar on February 10, 2017, 12:54

Quote from: ShadySue on February 10, 2017, 12:42

Quote from: Canonbabe on February 10, 2017, 12:32

I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:


No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.

Looks like it's going to take another month before something shows up, if there were transactions.

Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.

Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.

That's the ones.
Admin says on their forum that that is all stats except PP.
(Only number of sales, not $$)
If it's credit sales, I'd be laughing, it would be well up on last year, but if it includes Subs, I'm down.
Also IF DM2 credit sales stats are accurate, then the downloads year to date are a lot more than DM2 is reporting.
For example, yesterday ESP downloads YTD reported only 2 new sales, and DM2 reported one credit sale, so presumbly I got only one sub*.
Today ESP has risen by one, and DM2 hasn't, so presumably all I've had today is one sub*.
*or GI/G+

I was already getting fewer subs per month than I used to get credit sales, but now ... and earning me "as little as 28c".

Only exclusive contributors can see their number of downloads so far, right?  There is still nothing if you are non-exclusive?  This is so confusing.

Did anyone else get the email titled, "Royalties and stats update overview?"  In it it says that we will receive a detailed royalty statement for January on February 20th.  What about December?  Am I the only one that still doesn't know how much I earned in December?

AAAAARRRGGGHHHHH!!!!!!!!

Quote from: ShadySue on February 10, 2017, 13:34

Quote from: polar on February 10, 2017, 12:54

Quote from: ShadySue on February 10, 2017, 12:42

Quote from: Canonbabe on February 10, 2017, 12:32

I got that linkless email and managed to sign in to ESP with my Istock username and pasword...
Did work and immediately went to royalties because it would be nice to receive some info after two months waiting:


No data available
Royalties data will not be available until your first transaction has occurred. Please try again next month.

Looks like it's going to take another month before something shows up, if there were transactions.

Allegedly we're going to be paid on or around 20th Feb.
You can see how many files you're selling (credits, subs and GI/G+ [NOT PP}) if you're in ESP, by clicking on Account Management and riffling around a bit.
Deeply worrying (for me) if it's accurate - I seem to have sold 2 or fewer licences each day this week - including subs.

Where do you see these stats in Account Management? All I can find is "downloads year to date" under the Profile tab and I presume that's only credit sales.

That's the ones.
Admin says on their forum that that is all stats except PP.
(Only number of sales, not $$)
If it's credit sales, I'd be laughing, it would be well up on last year, but if it includes Subs, I'm down.
Also IF DM2 credit sales stats are accurate, then the downloads year to date are a lot more than DM2 is reporting.
For example, yesterday ESP downloads YTD reported only 2 new sales, and DM2 reported one credit sale, so presumbly I got only one sub*.
Today ESP has risen by one, and DM2 hasn't, so presumably all I've had today is one sub*.
*or GI/G+

I was already getting fewer subs per month than I used to get credit sales, but now ... and earning me "as little as 28c".

Only exclusive contributors can see their number of downloads so far, right?  There is still nothing if you are non-exclusive?  This is so confusing.

Did anyone else get the email titled, "Royalties and stats update overview?"  In it it says that we will receive a detailed royalty statement for January on February 20th.  What about December?  Am I the only one that still doesn't know how much I earned in December?

AAAAARRRGGGHHHHH!!!!!!!!

Yeah I got email too and was wondering the same question. PP sales for december also haven't been reported yet.

I received 9 hours ago the email with a link. And the link works; I can login in, but there is hardly anything relevant to find.

BTW: I received the mail twice! And the mail with was exactly the same as the mail without link. No reference whatsoever that the previous mail didn't contain the link.

The mail also says:
File stats are accessible by clicking on the Content Statistics link from the My Performance box in ESP.

But in that box there is only a link to Royalties, and that doesn't show anything as is already discussed in this forum.

I have 50 images ready to be uploaded and I can't understand where I have to upload them. If I can...

I have 50 images ready to be uploaded and I can't understand where I have to upload them. If I can...

Seriously why would you even bother 

Seriously why would you even bother 

The problem is that on Fotolia I only sell old stuff, the same on Dreamstime, on Envato I'm no more in, I can't be exclusive on Shutterstock so...maybe I could try to upload them to Istock, hoping for a better future...

How do you mark an image as editorial on the ESP upload page? I can't find any info.

Quote from: microstockinsider on February 11, 2017, 21:23

In the "My Content box" on the home page click "upload and review content", then click the green button "+new submission", it will generate and show you a new tab titled "Submission batch istock creative image" with "upload files" in it, drag them on there or click the + and you can upload away

Thank you for the explanation, but, been that I can't see my portfolio on ESP, if I upload new images, where do they go? This was my concern...

Your portfolio remains where it always was on Istockphoto.com (which is now the site for buyers). Think of ESP as an upload and account management platform. To see your portfolio click on Account Management (top right) on ESP and scroll down to Portfolio where you will find a link to our port.

Top left of the ESP submission page is a box that says Istock creative submission (or something like that). There's a drop down on that to change it to Istock Editorial.

When I'm logged into ESP, there's no drop down option on the iStock Creative Image tab.

Your portfolio remains where it always was on Istockphoto.com (which is now the site for buyers). Think of ESP as an upload and account management platform. To see your portfolio click on Account Management (top right) on ESP and scroll down to Portfolio where you will find a link to our port.

Thank you