I've been experiencing this now since the beginning of this year that when I upload something it either doesn't show up in the uploads tab (blank thumbnail) or it never gets processed. Some uploads just stay in limbo it seems.
I contacted them a few times and they swiftly pushed some files through but not all of them.
I asked them to delete the files that didn't get pushed through but nothing happened. I can't delete them.
Did anyone else experience this?