Author Topic: Refunded sale? (Read 3375 times)

Noedelhap · « **on:** March 09, 2023, 11:45 »

I've never seen this before in my sales overview: a little red "-" instead of a $ price. See attached screenshot.

Is this a refunded or cancelled sale or something? If so, since when does Adobe allow that?

panicAttack · « **Reply #1 on:** March 09, 2023, 13:52 »

Same thing happened to me today, it was video. Custom "sale", earning blank.

Can Mat explain it?

thx9000 · « **Reply #2 on:** March 09, 2023, 14:15 »

Same.Video sale. Contacted support, still no answer

odesigns · « **Reply #3 on:** March 09, 2023, 17:51 »

Same here. Just a red "-".

Noedelhap · « **Reply #5 on:** March 15, 2023, 18:27 »

Quote from: MatHayward on March 10, 2023, 11:15

Quote from: panicAttack on March 09, 2023, 13:52
Same thing happened to me today, it was video. Custom "sale", earning blank.

Can Mat explain it?

We have identified the issue and are currently in the process of addressing it.

Thank you,

Mat Hayward

Thanks, can you shed any light on why it happened, and does it affect our earnings or is it just a visual glitch?