Author Topic: Fotolia Payouts Held Up Again? (Read 26168 times)

lisafx · « **Reply #75 on:** August 20, 2009, 12:13 »

I got paid today. Hopefully everyone else that was waiting did too?

I normally request right after they pay out, but this time I am wondering if I should wait. Don't want to be on the wrong side of their payout schedule again.

If they would print a schedule (like istock) it would help a lot in deciding when to request...

pixelbrat · « **Reply #76 on:** August 20, 2009, 12:17 »

I got paid today too. Yes, a schedule would be nice.

madelaide · « **Reply #77 on:** August 20, 2009, 16:14 »

Got paid today too, through MB, requested on the 12th - 8 days. DT has not paid me yet (same day).

NancyCWalker · « **Reply #78 on:** August 20, 2009, 21:52 »

I'm really not found of IS's payment set up. I requested money on the 13th (Thurs.). According to the calendar paypal payments are usually made on Mon. so I expected payment on the 17th. That was a holiday so I expected payment on the 18th. Still nothing. I looked all over the site to see if I was reading the calendar wrong and eventually wrote a note to support.

I got a response from support that it's was "processed" on the 17 (on a holiday?) and that I would be payed on the 24th. No where on the calendar does it spell out that you have to wait over 10 days from the time you request the money before you get it.

Adeptris · « **Reply #79 on:** August 21, 2009, 02:13 »

Quote from: azurelaroux on August 20, 2009, 21:52

I'm really not found of IS's payment set up. I requested money on the 13th (Thurs.). According to the calendar paypal payments are usually made on Mon. so I expected payment on the 17th. That was a holiday so I expected payment on the 18th. Still nothing. I looked all over the site to see if I was reading the calendar wrong and eventually wrote a note to support.

I got a response from support that it's was "processed" on the 17 (on a holiday?) and that I would be payed on the 24th. No where on the calendar does it spell out that you have to wait over 10 days from the time you request the money before you get it.

Lets look at this from thier perspective as a business, hundreds or thousands of payments could be requested in the database on any Thursday by the photographers, so we have a transaction with a status of 'requested', these would not even be looked at on the first day, and then overnight a function sets the status 'to be processed', Friday these requests are checked and the status is changed to 'processed', then they are sent to be authorised by the finance team and the status becomes 'authorised', after they are authorised the system will change the status to 'paid' and create a BACS file for bank transfers which will be uploaded to the bank, the bank queue the file and process the payments, other payment providers like PayPal are then processed, then last the checks will be printed and posted out.

This process in a normal business system could take several days due to the manual steps to avoid any mistakes and fraud and would give you a payment terms code to reflect this, this is usually Invoice after 30 days and payment within 30 days, a good deal would be a payment within 14 days, they are dealing with thousands of suppliers so expecting a payment in 4 days that includes a weekend is not realistic, so ten days is a good turnaround for any company with so many suppliers.

David

Peter · « **Reply #80 on:** August 21, 2009, 02:38 »

Got payment yesterday too.

goldenangel · « **Reply #81 on:** August 21, 2009, 16:06 »

Requested payout on the 17th. Still waiting...

lisafx · « **Reply #82 on:** August 21, 2009, 16:19 »

Quote from: azurelaroux on August 20, 2009, 21:52

I'm really not found of IS's payment set up. I requested money on the 13th (Thurs.). According to the calendar paypal payments are usually made on Mon. so I expected payment on the 17th. That was a holiday so I expected payment on the 18th. Still nothing. I looked all over the site to see if I was reading the calendar wrong and eventually wrote a note to support.

I got a response from support that it's was "processed" on the 17 (on a holiday?) and that I would be payed on the 24th. No where on the calendar does it spell out that you have to wait over 10 days from the time you request the money before you get it.

Yes, there was a lot of discussion about this on istock's forums when the schedule was first implemented. At that time they made it clear that paypal would be paid a week after the Monday following the request. If you missed the discussion I can see how it would be confusing.

That said, only the first request really is a long wait. After that they come every Monday (except holidays) like clockwork, assuming you have enough to cash out. I make my request every Friday and get a payout from the previous request every Monday. They are really very consistent.

I would much rather wait a bit to get paid but get paid ON TIME than to have it be a total crapshoot like some of the other sites.

Perry · « **Reply #83 on:** August 24, 2009, 12:44 »

Quote from: goldenangel on August 21, 2009, 16:06

Requested payout on the 17th. Still waiting...

Me too...

goldenangel · « **Reply #84 on:** August 25, 2009, 09:12 »

Quote from: goldenangel on August 21, 2009, 16:06

Requested payout on the 17th. Still waiting...

I just got my payout today through Paypal. It took 8 days.

gostwyck · « **Reply #85 on:** August 25, 2009, 09:19 »

Requested on the 19th and arrived today. I think Tuesday is 'pay day' at FT.

sc · « **Reply #86 on:** August 25, 2009, 09:32 »

Quote from: goldenangel on August 25, 2009, 09:12

Quote from: goldenangel on August 21, 2009, 16:06
Requested payout on the 17th. Still waiting...
I just got my payout today through Paypal. It took 8 days.

Same here 8 days - requested on the 17th.

PowerDroid · « **Reply #87 on:** August 25, 2009, 09:32 »

Just got paid today on my request from Aug 17, so it took one week, which is normal for the past few months.

My recent payments...

Requested July 7, paid July 13
Requested July 18, paid July 22
Requested Aug 1, paid Aug 8
Requested Aug 17, paid Aug 24

Karimala · « **Reply #88 on:** August 27, 2009, 22:54 »

Seriously...this is getting ridiculous.

Last payout, I waited two weeks to receive it. Submitted another request the same day, and now I'm on day 10 of that wait and I've already accumulated enough earnings to cash out several times in the past 10 days. On top of that, I'm leaving town for 10 days this Saturday and will be without internet service the entire time, so if I don't receive the current payment pending tomorrow, I'll have to wait to request that payout and probably end up waiting another two weeks to receive it! Ugh.

At least the check will be big.

lisafx · « **Reply #89 on:** August 29, 2009, 08:27 »

Interesting. Seems a lot of folks got paid or the 24th and 25th. I have a request pending from the 21st. Maybe there is a lag time?

If Gostwyck is right about Tuesday being payday (and I hope he is!), then perhaps those of us who are waiting may get paid on the 1st?

vlad_the_imp · « **Reply #90 on:** August 31, 2009, 10:36 »

Quote

I'm really not found of IS's payment set up. I requested money on the 13th (Thurs.). According to the calendar paypal payments are usually made on Mon. so I expected payment on the 17th. That was a holiday so I expected payment on the 18th. Still nothing. I looked all over the site to see if I was reading the calendar wrong and eventually wrote a note to support.

I got a response from support that it's was "processed" on the 17 (on a holiday?) and that I would be payed on the 24th. No where on the calendar does it spell out that you have to wait over 10 days from the time you request the money before you get it.

The payout schedule is very simple and works very well. It's spelt out very clearly so anyone but the dimmest person can understand how IS payments work.
There is a cut-off date for the payment request which you missed, hence your delayed payment. It's really not that hard to understand.

NancyCWalker · « **Reply #91 on:** August 31, 2009, 14:04 »

Can you provide the specific link where this information is spelled out? Specifically I want to see where it says that payments are done a week or more after the request is made.

If you click on FAQ at the bottom of the page and then select payment requests and then select Paypal/moneybookers you get this - "Open a PayPal or Moneybookers account and receive your payment within 5 business days. It's fast, and because iStockphoto pays the transfer fee, there are no added charges. Visit www.PayPal.com or www.moneybookers.com to sign up for your free account. "

If you select Artist Payment from the FAQ menu you get this - "Paypal, Moneybookers and Payoneer payments are processed on business days only. They are paid every week depending on when your payout request was made. Please see the schedule of cut off times and payment days here. "

"here" in the quote is a link to a calendar http://www.istockphoto.com/docs/PayoutSchedule_2009.pdf which shows the paypal cut off as 9am MST on Mondays with payment being made on that Mondays. If you scroll down to Aug it appears that I can submit a payment request on thurs. the 13th (before the cut off date of Aug 17th 9am) and be paid on the 17th. No where does it state that the payments are from requests made the week before.

lisafx · « **Reply #92 on:** August 31, 2009, 15:53 »

I agree Nancy. The lag wasn't clear at all unless you were a reader or participant in the (very loooooong) forum thread when it was announced.

The calendar could easily be updated to reflect the waiting period.

vlad_the_imp · « **Reply #93 on:** August 31, 2009, 16:10 »

Well I know how it works, everyone else I know knows how it works, it's still being spelt out to a few people in the forums who haven't got the info, the info is certainly out there, or how else would everyone else know ?

MikLav · « **Reply #94 on:** September 01, 2009, 03:50 »

speaking about istock - no, their schedule doesn't work! My request is pending now for around 11 days - i.e. it's already 2 times iStock missed their promised Tuesday payout.

speaking about fotolia I was waiting for their last payment for about 2 weeks.

vlad_the_imp · « **Reply #95 on:** September 03, 2009, 03:05 »

IS schedules do work, they're a great improvement on what went before. The problem is that some contributors seem completely unable to understand how the payout system works.

MicrostockGroup Sponsors

Author Topic: Fotolia Payouts Held Up Again? (Read 26168 times)

lisafx

pixelbrat

madelaide

NancyCWalker

Adeptris

Peter

goldenangel

lisafx

Perry

goldenangel

gostwyck

sc

PowerDroid

Karimala

lisafx

vlad_the_imp

NancyCWalker

lisafx

vlad_the_imp

MikLav

vlad_the_imp

Related Topics

Sponsors

Microstock Poll Results

Sponsors