Author Topic: Missing sales notification emails from Fotolia? (Read 6452 times)

pixelbrat · « **on:** August 02, 2007, 09:22 »

I noticed that I haven't been getting any sales notifications from Fotolia for that last two days. I assumed I just wasn't getting any sales. When I logged in I found I have actually sold quite a few but just hadn't received the email notifications. I checked my spam folder and there were no emails in there from them. Is anyone else having any problems getting sales emails from Fotolia? Just want to check before I report it to support.

Stu99 · « **Reply #1 on:** August 02, 2007, 09:28 »

Quote from: pixelbrat on August 02, 2007, 09:22

I noticed that I haven't been getting any sales notifications from Fotolia for that last two days.

Same for me, but it was a nice suprise to see some sales when I logged on!

Mellimage · « **Reply #2 on:** August 02, 2007, 09:50 »

Dito. Just - I wish there had been more notifications.

pixelbrat · « **Reply #3 on:** August 02, 2007, 10:03 »

I went ahead and reported it to support. I'll report back if I get a response.

Stu99 · « **Reply #4 on:** August 02, 2007, 10:23 »

Thanks

pixelbrat · « **Reply #5 on:** August 02, 2007, 13:09 »

I got a reply:

We apologize for the inconvenience. We are aware of the situation. Our engineering department is currently working on resolving this problem. We appreciate your patience and support.

madelaide · « **Reply #6 on:** August 02, 2007, 15:57 »

First I noticed emails were not being sent in all sales - I thought it might be a regional site problem.

Anyway, as long as sales keep on happening, I don't mind about the missing notifications.

Regards,
Adelaide

ozbandit · « **Reply #7 on:** August 02, 2007, 18:39 »

Yeah no emails but not fussed, would prefer for them to sort out the key wording first.

ianhlnd · « **Reply #8 on:** August 02, 2007, 23:21 »

Jeeze, we must be spoiled. How many other sites notify you when a pic is sold. It was a nice feature, but, do we really need it? Just keep giving me the big commish!

Peter · « **Reply #9 on:** August 27, 2007, 15:52 »

I think this bug is now fixed, and all PHOTO SOLD emails are arriwing now

Jor43 · « **Reply #10 on:** January 26, 2008, 17:48 »

Quote from: pixelbrat on August 02, 2007, 13:09

I got a reply:

We apologize for the inconvenience. We are aware of the situation. Our engineering department is currently working on resolving this problem. We appreciate your patience and support.

Lucky you. After more than 30 mails I've sent to Fotolia I never get an answer until I've sent a personal mail to the CEO. Then I've receive an incredible rude answer and my account was closed. I think that was because I'm from South America