Author Topic: Adobe has blocked my account (Read 22539 times)

Robert_Ruidl · « **Reply #100 on:** August 07, 2024, 10:51 »

Thank you all for your kind words and empathy!

I will post it here if/how/when my sales return. But in the next two weeks I am going to 2 festivals where I will spend the money I haven´t earned!

cobalt · « **Reply #101 on:** August 07, 2024, 13:02 »

Quote from: derby on August 07, 2024, 09:56

I think this is the way in which other agencies do the job, I'm sure that "irregular sales" happen everywhere

This is indeed what is being done industry wide. You simply have money deducted, wether it is a refund because a client gave a file back or if the card used was criminal, we don't get an explanation.

It is simply part of doing business, these things happen.

Nobody would just block a producer from selling for months while "investigating".

I also wonder what do clients say when the content they have lightboxed is suddenly unaivalable?

The blocking must be very intense and wide spread, this group only has some pro producers from the English language speakers.

It is crazy to think that Adobe, a huge gigantic software company, cannot come up with a professional, even elegant workflow, to deal with these issues.

Warmjuly · « **Reply #102 on:** August 07, 2024, 14:56 »

Quote

The blocking must be very intense and wide spread, this group only has some pro producers from the English language speakers.

Account suspensions for irregular sales are already a very common problem. I am not from an English speaking country, and I know to many authors who have been banned for this reason.

BT1976 · « **Reply #103 on:** August 07, 2024, 15:31 »

My English is not good enough. So I hope I misunderstood.

Everyone shares their own portfolio pages here. If two people argue about a different topic, and one opens a fake account and buys 50 images from the other's account with his own credit card, is the other's account closed?

cobalt · « **Reply #104 on:** August 07, 2024, 15:34 »

Good question.

If somebody wants to hurt someone it looks like all they have to do is open a fake account, download images and not pay.

Her Ugliness · « **Reply #105 on:** August 08, 2024, 01:15 »

I am glad you got your account back, but the reason why it was blocked in the first place is outrageous.

If you have a portfolio where you have many photos of the same topic, it can happen quite often that customers buy multiple images from you. I don't think the same buyer ever bought 50 images from me at once, but 20 or 30 happens from time to time. A customer might want to build a website about a certain topic, or make a brochure. It's absolutely not far-fetched that a customer might need many images of the same topic and if one contributor offers many of such images in good quality, why not buy it from one user? It might even add some consistancy to the look of your website or brochure to have your images done by the same photographed, thus giving the image the same look.

So banning a contributor because of something like this is ridiculous, even more so for multiple months. If Adobe feels like this was something that needs to be investogated - sure, investigate. But don't deprive people of their income for months when they did absolutely nothing wrong!

NatM · « **Reply #106 on:** August 12, 2024, 04:33 »

3 weeks ago Adobe Stock deactivated my account and didn't even send me an email explaining the reasons.

I wrote to the support service, but this email received an automatic response.
I was filling out an appeal. No answer again.

I wrote to Mat. His answer was great - You must write to contributor support using the contact us link at the bottom of the Adobe Stock contributor portal. Thx for help

3 weeks and I don't even guess the reasons.
How long do you usually wait for a support response?

gnirtS · « **Reply #107 on:** September 15, 2024, 17:34 »

Really not liking this. There seems to be no protection at all for contributors. Accounts can be closed with no notice or even information as to why. If contacted there's at best a very delayed response, at worst, no response. There does seem so be a DDOS potential here (and on SS) where activity out of your control by an outsider can get your account blocked, maybe permanently.

Id expect garbage support off SS but Adobe until relatively recently has been a lot better. Now though it seems not.

A blocked account contributor needs to know EXACTLY why its blocked as soon as its happened. Regardless of whether they broke the rules or not. People deserve to know and without delay AND there needs to be a clear procedure and sensible time frame for appeals and resolutions. The ostrich approach is not a good look.

Robert_Ruidl · « **Reply #108 on:** September 15, 2024, 23:45 »

Hi, I´m just here to report that after reactivation of my Account the sales returned pretty quickly to normal. The problem seems to have been:

- a customer bought around 50 images from me
- this customer even called me and asked if I had more photos on the topic
- he later realized that the photos were editorial, he needed commercial (this I know, he told me later)
- my assumption: He somehow reversed the transaction with Adobe to get his money back
- meanwhile, I had immediately cashed out (like I always do, as soon as I hit the 25 USD limit)

So I assume for Adobe it must have looked like a fraud, which is understandable to a certain point. But deactivating the account for weeks without any clarification is brutal.

Thanks again to all your good wishes and feedback!

cobalt · « **Reply #109 on:** September 16, 2024, 00:55 »

Thank you for letting us know and glad you have your account back.

But the Adobe system is unbelievable. It is not your fault if the buyer made a mistake and bought the wrong license. There is no way you could have known this and it is perfectly fine to cash out.

None of us are safe from this kind of damage.

I don't see anyone else in the industry blocking accounts at a whim and then leaving people without access to their income for weeks.

Very unprofessional.

DiscreetDuck · « **Reply #110 on:** September 16, 2024, 01:23 »

Quote from: Robert_Ruidl on September 15, 2024, 23:45

Hi, I´m just here to report that after reactivation of my Account the sales returned pretty quickly to normal. The problem seems to have been:

- a customer bought around 50 images from me
- this customer even called me and asked if I had more photos on the topic
- he later realized that the photos were editorial, he needed commercial (this I know, he told me later)
- my assumption: He somehow reversed the transaction with Adobe to get his money back
- meanwhile, I had immediately cashed out (like I always do, as soon as I hit the 25 USD limit)

So I assume for Adobe it must have looked like a fraud, which is understandable to a certain point. But deactivating the account for weeks without any clarification is brutal.

Thanks again to all your good wishes and feedback!

You never participated here, except for this question.
Fraud can exist, nothing proves it was not the case.
Maybe you could tell us more about the topic in question...

thx9000 · « **Reply #111 on:** September 16, 2024, 03:43 »

Quote from: Robert_Ruidl on September 15, 2024, 23:45

Hi, I´m just here to report that after reactivation of my Account the sales returned pretty quickly to normal. The problem seems to have been:

- a customer bought around 50 images from me
- this customer even called me and asked if I had more photos on the topic
- he later realized that the photos were editorial, he needed commercial (this I know, he told me later)
- my assumption: He somehow reversed the transaction with Adobe to get his money back
- meanwhile, I had immediately cashed out (like I always do, as soon as I hit the 25 USD limit)

So I assume for Adobe it must have looked like a fraud, which is understandable to a certain point. But deactivating the account for weeks without any clarification is brutal.

Thanks again to all your good wishes and feedback!

It just goes to show they can do whatever they please since they don't expect legal repercussions from our side. I don't think they even care about being exposed here. We are just not capable of generating enough bad PR that would be detrimental for their image. It's just the reality of the situation as depressing as it sounds

SuperPhoto · « **Reply #112 on:** September 17, 2024, 10:38 »

Quote from: Robert_Ruidl on September 15, 2024, 23:45

Hi, I´m just here to report that after reactivation of my Account the sales returned pretty quickly to normal. The problem seems to have been:

- a customer bought around 50 images from me
- this customer even called me and asked if I had more photos on the topic
- he later realized that the photos were editorial, he needed commercial (this I know, he told me later)
- my assumption: He somehow reversed the transaction with Adobe to get his money back
- meanwhile, I had immediately cashed out (like I always do, as soon as I hit the 25 USD limit)

So I assume for Adobe it must have looked like a fraud, which is understandable to a certain point. But deactivating the account for weeks without any clarification is brutal.

Thanks again to all your good wishes and feedback!

How did the customer get in contact with you? There doesn't seem to be any place to list contact info for your public account, unless I am mistaken and there is somewhere?

designer093 · « **Reply #113 on:** September 18, 2024, 14:38 »

Hi all contributors,
I’m starting a petition against Adobe Stock for their unfair treatment of contributor relations. They’ve removed contributor support from the main website(they send only auto template email), leaving us with only this survey link (https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk) where no one actually addresses our cases. This situation is unacceptable and may even be illegal.

Matthew Smith, Mat Hayward, and Diego R. Gómez seem to no longer care about contributors. We need to raise our voices—this can happen to any of us! Let’s not stay silent.

Please sign this petition, share, as this can happen to any of us: https://chng.it/Yc2WNkqzvH

I already started daily post on twitter to publicly post about this until my case get reviewed: https://x.com/findrepeatwords/status/1836482552523034817

Let’s come together and address these issues more publicly!

designer093 · « **Reply #114 on:** September 21, 2024, 03:35 »

Recently, my account faced a sudden surge in sales, leading Adobe to block it. More than 2 weeks later, no one has bothered to look into my case (#00284743). I posted on twitter, wrote many emails but no help! Everywhere I received automatic template emails. @Mat Hayward we need you to take care of this, please!

cobalt · « **Reply #115 on:** September 21, 2024, 03:42 »

This is terrible.

There is no way for a contributor to protect themselves from criminals abusing credit cards or other fraud.

Why are contributors punished like this?

Adobe assumes we don't need the money, but we really do!!

They would never withhold the salary of employees while investigating a complex issue.

Why do that with your business partners?

Artist · « **Reply #116 on:** September 21, 2024, 06:40 »

Isn't the right way is to reverse all the fraud credit card sales instead of banning the author?

Robert_Ruidl · « **Reply #117 on:** September 21, 2024, 23:41 »

Quote from: SuperPhoto on September 17, 2024, 10:38

Quote from: Robert_Ruidl on September 15, 2024, 23:45
Hi, I´m just here to report that after reactivation of my Account the sales returned pretty quickly to normal. The problem seems to have been:

- a customer bought around 50 images from me
- this customer even called me and asked if I had more photos on the topic
- he later realized that the photos were editorial, he needed commercial (this I know, he told me later)
- my assumption: He somehow reversed the transaction with Adobe to get his money back
- meanwhile, I had immediately cashed out (like I always do, as soon as I hit the 25 USD limit)

So I assume for Adobe it must have looked like a fraud, which is understandable to a certain point. But deactivating the account for weeks without any clarification is brutal.

Thanks again to all your good wishes and feedback!

How did the customer get in contact with you? There doesn't seem to be any place to list contact info for your public account, unless I am mistaken and there is somewhere?

He called me. I use my real name on every platform, if you search the internet you easily find my homepage with my phone number on it.

NeonRobot · « **Reply #118 on:** September 23, 2024, 06:52 »

My account was blocked a couple of days ago.
>20000 images, over 3000usd of unpaid earnings.
I am not using AI to generate images.

Attempting to contact support
I was given a generic link to information something like "blocked for failure to comply with accepted standards".
How can I understand what exactly I have violated having thousands of images in my profile?

In the body of the informing page I was shown a link leading to information on how to get out of the situation.
I am in the Russia region, so the US site suggested to go to a localized one, but there I did not find a link to appeal form.
The English link gave me: access denied. "You don't have permission to access https://survey.adobe.com/jfe/form/...."

Trying to contact the chat for support did not lead to anything either,
as I was switched three times between operators, each of them asked the same questions and i had to explain my problem from scratch,
eventually all operators left the chat without solving the issue and the session was closed.

Currently i didn't receive any transparent answers from adobe.
It is important to note that i don't support bloodshed and war crimes of my country.
I'm quite shocked and it looks like it will be final breaking point in my microstock history.

gnirtS · « **Reply #119 on:** September 23, 2024, 07:30 »

Quote from: NeonRobot on September 23, 2024, 06:52

My account was blocked a couple of days ago.
>20000 images, over 3000usd of unpaid earnings.
I am not using AI to generate images.

Attempting to contact support
I was given a generic link to information something like "blocked for failure to comply with accepted standards".
How can I understand what exactly I have violated having thousands of images in my profile?

In the body of the informing page I was shown a link leading to information on how to get out of the situation.
I am in the Russia region, so the US site suggested to go to a localized one, but there I did not find a link to appeal form.
The English link gave me: access denied. "You don't have permission to access https://survey.adobe.com/jfe/form/...."

Trying to contact the chat for support did not lead to anything either,
as I was switched three times between operators, each of them asked the same questions and i had to explain my problem from scratch,
eventually all operators left the chat without solving the issue and the session was closed.

Currently i didn't receive any transparent answers from adobe.
It is important to note that i don't support bloodshed and war crimes of my country.
I'm quite shocked and it looks like it will be final breaking point in my microstock history.

I wonder if its due to Adobe policy of no further sales or services in Russia. Even if it is, they really should tell you the reason.

NeonRobot · « **Reply #120 on:** September 23, 2024, 07:56 »

Quote from: gnirtS on September 23, 2024, 07:30

I wonder if its due to Adobe policy of no further sales or services in Russia. Even if it is, they really should tell you the reason.

If so, US government and Adobe are targeting wrong focus group. US should kick out all autocratic relatives back to Russia with subsequent seizure of their all US/Europe based property, way more effective. my free hint to them.

gnirtS · « **Reply #121 on:** September 23, 2024, 15:36 »

Quote from: NeonRobot on September 23, 2024, 07:56

Quote from: gnirtS on September 23, 2024, 07:30
I wonder if its due to Adobe policy of no further sales or services in Russia. Even if it is, they really should tell you the reason.
If so, US government and Adobe are targeting wrong focus group. US should kick out all autocratic relatives back to Russia with subsequent seizure of their all US/Europe based property, way more effective. my free hint to them.

Not really related to Adobe that.

They can have their own policies BUT anyone getting an account suspended for any reason deserves to be told the full, detailed reason as to why. They arent doing that.

NeonRobot · « **Reply #122 on:** September 24, 2024, 01:03 »

Quote from: gnirtS on September 23, 2024, 07:30

I wonder if its due to Adobe polgetting an account suspended for any reason deserves to be told the full, detailed reason as to why. They arent doing that.

I even haven't received any email notification, although they are claming that they did.

Romeo · « **Reply #123 on:** September 24, 2024, 03:59 »

I received a notification that my account has been deactivated (6 sept) due to a supposed violation of the terms of service. What’s infuriating is that I have absolutely no idea what term I violated. I haven’t uploaded any new content in over six months, and my only activity was completing AI missions that were all approved. To make matters worse, I had over $700 in earnings from these missions, which are now gone.

All the mission content had the required releases, even though the faces in the images weren’t visible. This deactivation feels completely unjustified, especially since I’ve been contributing for nine years and have always followed the rules.

I’ve already sent an email, filed an appeal, and done everything in my power, but the lack of transparency and fairness here is incredibly frustrating.

designer093 · « **Reply #124 on:** September 24, 2024, 04:35 »

Quote from: NeonRobot on September 24, 2024, 01:03

Quote from: gnirtS on September 23, 2024, 07:30
I wonder if its due to Adobe polgetting an account suspended for any reason deserves to be told the full, detailed reason as to why. They arent doing that.

I even haven't received any email notification, although they are claming that they did.

Please sign this petition, share, as this can happen to any of us: https://chng.it/Yc2WNkqzvH

MicrostockGroup Sponsors

Author Topic: Adobe has blocked my account (Read 22539 times)

Robert_Ruidl

cobalt

Warmjuly

BT1976

cobalt

Her Ugliness

NatM

gnirtS

Robert_Ruidl

cobalt

DiscreetDuck

thx9000

SuperPhoto

designer093

designer093

cobalt

Artist

Robert_Ruidl

NeonRobot

gnirtS

NeonRobot

gnirtS

NeonRobot

Romeo

designer093

Related Topics

Sponsors

Microstock Poll Results

Sponsors