Thanks for the update.

Your situation is unbearable.

The block-you-first-then-look-into-your-case way of working is frustrating.

I truly hope it resolves quickly.

One week later and I am still blocked. No access at all to my Portfolio and gains.
Mat Hayward didn't respond to my message here.

Don't wait to hear back from Mat.
If you've already filled out an appeal form, just wait for a response. I waited six weeks. I never got a response. I just logged into my account and it was already active.

update: 3 weeks+ and I am still blocked. No answer from Mat or the Agency...

There's not much more I can say without repeating myself - Adobe should be thoroughly and utterly ashamed of how this process is working. Sorry to hear your situation hasn't been resolved and that you've heard nothing.

Apologies for the repeat, but it is useless to just point to a list of things that aren't allowed when a blocked contributor, especially one with a large portfolio, wants to know what they did wrong. Contributors need to know specifically what they are accused of having done so they can respond.

On top of which the crack inspection team at Adobe Stock apparently accepted the content in the first place, so if the rules aren't 100% clear to the inspectors, why does anyone think they will be to contributors?

Long-term contributors - more than a year with the agency - should be given priority in processing any block procedures. Unless the issue is copyright infringement, a blocked contributor should have access to their accumulated earnings - what rational basis is there for Adobe hanging on to it?

All contributors should remember these incidents whenever they're tempted to wax lyrical about how Adobe Stock is on our side because we're customers as well as contributors.

Off topic, but I can't resist. Here's a doozy in the recently approved genAI content (90+ million and growing).

Quote from: rod-09 on June 26, 2024, 03:40

update: 3 weeks+ and I am still blocked. No answer from Mat or the Agency...

Off topic, but I can't resist. Here's a doozy in the recently approved genAI content (90+ million and growing).

Anatomy redefined! Orthopaedists will be delighted!

I find the humerus bone particularly interesting...

I am so sorry to read this.

It is terrifying.

Now it hit me too: Woke up this morning to see me Adobe Contributor account deactivated. No explanation, no email.

I have 4000 assets, mostly photos, all non-AI. Latest upload was 2 photos of a Cannabis-plant and a video of me mowing my lawn. 
Curios where this is going, I�ll keep you posted.

wooa!

I don't understand why agencies ban contributors without any explanation and even if they give reason, they do not listen to any of your plea.
It hurts to see when many users have asked questions and got no reply.

On valentines day I sold 16 romantic cards probably to the same buyer. They were all downloaded at the same time with the same price.

We were joking that this was maybe someone with many girlfriends.

If something like this happens now I will be scared!!

A good idea is to have report button in our dashboards through which we can report unusual activity in our account.

On valentines day I sold 16 romantic cards probably to the same buyer. They were all downloaded at the same time with the same price.

We were joking that this was maybe someone with many girlfriends.

If something like this happens now I will be scared!!

no..no...don't be scared of money! 

I don't think this is a problem,it can happen that you have chain sales,it happens to me sometimes,even small chains with 4/5 similar contents or many more,last year about 100 sales in 30 minutes,something that has never happened before.

I never contact Adobe about unusual activity in my account,simply because it's not my job.

sales come to me!I'm not afraid! 

In my case nothing was solved yet. Almost 6weeks blocked already...

That is really horrible.

Adobe is over 80% of my stock income. If they blocked me even for just one week that would be a terrible problem.

Getting blocked for weeks or months?

This really has me living in fear. I am absolutely terrified.

And I don't understand why Adobe is treating their loyal suppliers and business partners this way.

Why can't they have a professional investigation process that at least allows us access to our money.

If in doubt, please work in favor of the loyal longterm contributor???

stock is my major income, I simply cannot afford to lose that income.

I also running expenses and investments, I absolutely think it is totally unprofessional and completely unethical the way Adobe treats loyal producers.

The only thing I can do, is literally take away attention from Adobe and spent my major time uploafing elsewhere.

Problem: I really like Adobe.

And all it takes is a professional workflow in communication and investigation in dealing with this issue.

This is one of the largest companies on the planet, why not create a professional way to handling this?

The current system feels like they hate us.

I got kicked out of SS for not being a fan of the changes - does that count?

istock was basically fair to me. I voluntarily gave up my crown and my Getty contract. And they were kind enough to ask if I was really sure about the latter, because they never take you back if you leave.

But seeing my images abused 1.3 million times and the way they handled it, was too much for me.

Adobe could simply have a very simple customer workflow page.

An email letting you know why you were blocked. A page where you can see how long it will probably take to get your case reviewed.

A professional interface to ask questions etc...

None of that is rocket science and Adobe is a software giant.

They could, very, very easily have a professional workflow.

Also preferential inspections of the case for longtime established producers, the right to still have access to your money while they investigate...

an if in doubt - you are still innocent policy.

If there really was fraudulent money paid out to you, but it was not your fault, it then gets deducted later, similar to when customers give files back with other agencies.

Keep the process as simple, as streamlined and as transparent as possible.

And don't cut off the money until you are sure the producer is actually responsible for the fraud.

Not difficult to do.

You just have to want to do it.