Author Topic: Adobe has blocked my account (Read 22533 times)

milo22 · « **on:** April 23, 2024, 07:55 »

On 12.03.24 Adobe has blocked my account with a portfolio of over 50,000 images and over $2000 on it because of "terms violation".
I don’t work with AI Generators, I have no idea why the account was deactivated and what I can do to reactivate it.  After using the contract form, I still haven't received a response (over a month). On Discord they just tell me to keep waiting.

I find it very unpleasant to keep someone in the dark for so long and to be at the mercy of it all

blvdone · « **Reply #1 on:** April 23, 2024, 07:57 »

Quote from: milo22 on April 23, 2024, 07:55

On 12.03.24 Adobe has blocked my account with a portfolio of over 50,000 images and over $2000 on it because of "terms violation".
I don’t work with AI Generators, I have no idea why the account was deactivated and what I can do to reactivate it.  After using the contract form, I still haven't received a response (over a month). On Discord they just tell me to keep waiting.

I find it very unpleasant to keep someone in the dark for so long and to be at the mercy of it all

This is ridiculous. Adobe needs to do better.

DiscreetDuck · « **Reply #2 on:** April 23, 2024, 13:58 »

This seems extremely shocking.

Really, I doubt Adobe would do this sort of thing lightly.
Your portfolio had 200k images in 2021, 50k in 2024?

RalfLiebhold · « **Reply #3 on:** April 23, 2024, 14:08 »

The best way is to contact Adobe via the MatHayward PM in the forum.

cobalt · « **Reply #4 on:** April 24, 2024, 04:02 »

That is horrible.

Please contact Mat.

Adobe should have a much more professional system, especially for reliable and proven producers.

To have us at the mercy of an invisible department you cannot talk to is crazy.

It is terrifying to be cut of abruptly from your income.

Her Ugliness · « **Reply #5 on:** April 24, 2024, 04:29 »

If you had 200.000 images in your Adobe port in November 2021 according to your old post and now had 50.000 images in January, you must have some kind of idea why your account was banned? Surely the 150.000 images didn't disappear for no reason?

milo22 · « **Reply #6 on:** April 24, 2024, 04:42 »

Quote from: Her Ugliness on April 24, 2024, 04:29

If you had 200.000 images in your Adobe port in November 2021 according to your old post and now had 50.000 images in January, you must have some kind of idea why your account was banned? Surely the 150.000 images didn't disappear for no reason?

the mentioned 200000 portfolio from 2021 belongs to my husband. since the registration here has been inactive for days, I used his login.

So we are talking about a different portfolio (50.000) here.
As I said, we have already been asked if it is normal to wait so long and we wanted only to know if others have had similar experiences

milo22 · « **Reply #7 on:** April 24, 2024, 04:47 »

"...Before you can login and start using the forum, your request will be reviewed and approved. When this happens, you will receive another email from this address. ... – www.microstockgroup.com"

Artist · « **Reply #8 on:** April 24, 2024, 11:47 »

It takes a lot of time and hardwork to get a balanced income from microstock. Its a highly competitive market.

If contributor do any mistake > Destroy them and take away all the earning.
If employee makes any mistake > Give them a scolding and ask them to resume to work.

alan b traehern · « **Reply #9 on:** April 24, 2024, 21:29 »

Quote from: blvdone on April 23, 2024, 07:57

Quote from: milo22 on April 23, 2024, 07:55
On 12.03.24 Adobe has blocked my account with a portfolio of over 50,000 images and over $2000 on it because of "terms violation".
I don’t work with AI Generators, I have no idea why the account was deactivated and what I can do to reactivate it.  After using the contract form, I still haven't received a response (over a month). On Discord they just tell me to keep waiting.

I find it very unpleasant to keep someone in the dark for so long and to be at the mercy of it all

This is ridiculous. Adobe needs to do better.

You know the details and facts, could you explain how they could do better and why this is ridiculous?

alan b traehern · « **Reply #10 on:** April 24, 2024, 21:31 »

Quote from: milo22 on April 24, 2024, 04:42

Quote from: Her Ugliness on April 24, 2024, 04:29
If you had 200.000 images in your Adobe port in November 2021 according to your old post and now had 50.000 images in January, you must have some kind of idea why your account was banned? Surely the 150.000 images didn't disappear for no reason?

the mentioned 200000 portfolio from 2021 belongs to my husband. since the registration here has been inactive for days, I used his login.

So we are talking about a different portfolio (50.000) here.
As I said, we have already been asked if it is normal to wait so long and we wanted only to know if others have had similar experiences

Do you both have your own AS account, use the same computer, internet and camera? That might be why. Good luck.

DiscreetDuck · « **Reply #11 on:** April 25, 2024, 04:40 »

Quote from: alan b traehern on April 24, 2024, 21:29

Quote from: blvdone on April 23, 2024, 07:57
Quote from: milo22 on April 23, 2024, 07:55
On 12.03.24 Adobe has blocked my account with a portfolio of over 50,000 images and over $2000 on it because of "terms violation".
I don’t work with AI Generators, I have no idea why the account was deactivated and what I can do to reactivate it.  After using the contract form, I still haven't received a response (over a month). On Discord they just tell me to keep waiting.

I find it very unpleasant to keep someone in the dark for so long and to be at the mercy of it all

This is ridiculous. Adobe needs to do better.

You know the details and facts, could you explain how they could do better and why this is ridiculous?

I Ignore posts from blvdone (and some other ridiculous posts), it saves me time

I don't say it's the case here, but even a thief can come and complain on this forum, he will be supported by some ridiculous people.

Abdo · « **Reply #12 on:** April 26, 2024, 11:29 »

You can keep waiting or forget about it, because they will do it again if you open a new account.
Why do we need to go to Discord or use Mat help, i don't get it!
And who said Adobe is ridiculous here! they're thieves or stupid in solving issues, or both, why some keep defending them! i don't get that too, until they block them maybe.

Uncle Pete · « **Reply #13 on:** April 27, 2024, 11:48 »

Quote from: Abdo on April 26, 2024, 11:29

You can keep waiting or forget about it, because they will do it again if you open a new account.
Why do we need to go to Discord or use Mat help, i don't get it!
And who said Adobe is ridiculous here! they're thieves or stupid in solving issues, or both, why some keep defending them! i don't get that too, until they block them maybe.

When people keep criticizing, attacking and calling Adobe thieves, but no one has the details, or why the block occurred, not even the OP, how's that for fair and balanced? Are we allowed to defend reason and responsible comments?

Yes, we'd all want a better communication and faster response, no argument with that.

We're also trusting and assuming the block was unjust, because we trust the OP actually didn't do something wrong, by accident?

ps You're not supposed to open a new account!

Injustice for all · « **Reply #14 on:** April 28, 2024, 05:31 »

Quote from: Uncle Pete on April 27, 2024, 11:48

Quote from: Abdo on April 26, 2024, 11:29
You can keep waiting or forget about it, because they will do it again if you open a new account.
Why do we need to go to Discord or use Mat help, i don't get it!
And who said Adobe is ridiculous here! they're thieves or stupid in solving issues, or both, why some keep defending them! i don't get that too, until they block them maybe.

When people keep criticizing, attacking and calling Adobe thieves, but no one has the details, or why the block occurred, not even the OP, how's that for fair and balanced? Are we allowed to defend reason and responsible comments?

Yes, we'd all want a better communication and faster response, no argument with that.

We're also trusting and assuming the block was unjust, because we trust the OP actually didn't do something wrong, by accident?

ps You're not supposed to open a new account!

Exactly,there's no point in commenting on a block,because we simply don't have enough elements to judge,Adobe has,and I'm sure they will do the best.

In any case,I hope it's nothing serious and that everything turns out well!

synthetick · « **Reply #15 on:** April 28, 2024, 07:15 »

On the Discord server we have a rule that blocked accounts are not to be discussed. One of the reasons for this is because it instills too much fear in contributors who have nothing to fear. Another reason is that no-one can help you other than contacting Support using the link they have provided.

cobalt · « **Reply #16 on:** April 28, 2024, 09:09 »

But to have a place where blocked accounts can be discussed is useful. Producers need freedom to talk about their problems.

If Adobe bans it from their company support groups, that is their decision, but personally I do not believe that is helpful.

And talking about the blocks also helps to create awareness for the problem and especially what kind of mistakes will trigger a block.

For instance there is the problem of credit card thieves abusing a portfolio and as a producer you have zero influence on that. But can be punished by losing access to your income and having all your image algos reset.

Then there are many people who are completely new to stock, who are being edged on by youtubers and simply make mistakes because they do not know that what they are doing is wrong.

And finally you have actual criminals, who upload stolen content, who buy each others files to improve their rank etc..

All these cases need a different level of attention.

However, although all agencies suffer from the same criminal activity I only see Adobe blocking accounts of reliable, decades old producers abruptly.

So, of course people are terrified!

There should be some kind of system in place, where reliable producers have their issues cleared up much faster.

That would help to alleviate the real fears in the community.

milo22 · « **Reply #17 on:** May 03, 2024, 04:48 »

wanted to let you know that my account has been reactivated since today, so far without answer what the problem was.

I just kept waiting and fortunately everything is ok now. for me the issue is closed

thanks for the feedback and also to uncle Pete, soon I will use my own account here

Wilm · « **Reply #18 on:** May 03, 2024, 04:55 »

Quote from: milo22 on May 03, 2024, 04:48

wanted to let you know that my account has been reactivated since today, so far without answer what the problem was.

I just kept waiting and fortunately everything is ok now. for me the issue is closed

thanks for the feedback and also to uncle Pete, soon I will use my own account here

That's nice to hear.

I wish you good sales!

JustAnImage · « **Reply #19 on:** May 03, 2024, 04:58 »

@milo22
Very good to hear your account is open again.
I hope the sales will come back very soon!

After my Account block it took some weeks to get back to similar download counts again.

Injustice for all · « **Reply #20 on:** May 03, 2024, 05:28 »

Quote from: milo22 on May 03, 2024, 04:48

wanted to let you know that my account has been reactivated since today, so far without answer what the problem was.

I just kept waiting and fortunately everything is ok now. for me the issue is closed

thanks for the feedback and also to uncle Pete, soon I will use my own account here

all's well that ends well!

cobalt · « **Reply #21 on:** May 03, 2024, 10:18 »

all the best milo!

Jo Ann Snover · « **Reply #22 on:** May 03, 2024, 14:53 »

Quote from: synthetick on April 28, 2024, 07:15

On the Discord server we have a rule that blocked accounts are not to be discussed. One of the reasons for this is because it instills too much fear in contributors who have nothing to fear. Another reason is that no-one can help you other than contacting Support using the link they have provided.

But apparently support cannot or doesn't help either. This contributor still has no idea why the account was blocked, and this is the first report here of not getting an answer.

As a long time contributor, what I find deeply distressing is the complete lack of responsiveness. Not talking about all the people who are "disappeared" smacks of scary dictatorships, not a place I'd like to be.

But I'm happy that milo22 has been let out of detention.

gnirtS · « **Reply #23 on:** May 31, 2024, 07:17 »

Slightly related note but elsewhere people are complaining of "download bombs" and Adobe blocking their account shortly afterwards and not responding to any attempts to contact them to ask why.

Now a lot of these are genuine rule breakers - on FB and elsewhere you see people (primarily Pakistan and sub-continent) openly advertising to "buy" images from contributors using stolen or corporate accounts to boost rankings and provide earnings. These accounts then are blocked and fair enough, good.

However it does seem to be a minority of people who ARE genuine, havent used the services of these people who have had excessive downloads in a day or several days that have triggered whatever alarms Adobe has and seen their account blocked. If someone has used stolen credentials to raid their account and the contributor is unaware then it really isnt that persons fault. It also seems a good way to "get rid" of someone by using the same tactic on their account.
I stress this looks like a tiny minority of people but it does seem to be happening. The lack of any communication or response from Adobe using any of the recommended contact methods seems to be the biggest problem making it near impossible for them to find out why or how to restore their account, or at best, it takes months.

rod-09 · « **Reply #24 on:** June 02, 2024, 13:52 »

Just got blocked too with 12k videos and 1,500$ in my portfolio.

I am a full time stock contributor and Adobe is my best earner. I don't work with AI and I have no idea what is going on.
I sent them a message, but I'm still waiting for a response...

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Author Topic: Adobe has blocked my account (Read 22533 times)

milo22

blvdone

DiscreetDuck

RalfLiebhold

cobalt

Her Ugliness

milo22

milo22

Artist

alan b traehern

alan b traehern

DiscreetDuck

Abdo

Uncle Pete

Injustice for all

synthetick

cobalt

milo22

Wilm

JustAnImage

Injustice for all

cobalt

Jo Ann Snover

gnirtS

rod-09

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