Author Topic: Account validation status issue (Read 2267 times)

kjpargeter · « **on:** September 07, 2023, 05:46 »

Looking for any advice please! I've tried to login to my adobe stock account today to receive the message - your account has a validation status issue. I can't access any part of my contributor account. I've been a contributor to Adobe Stock for 20 years and never had anything like this before! I haven't received any correspondence from them to explain why this has happened. I have emailed contributor support asking for reasons and I have also emailed Mat Hayward - but I was just wondering if anyone has had anything like this happen to them before.

Thanks.
Kirsty

derby · « **Reply #1 on:** September 07, 2023, 09:14 »

Yes, just read this full story (with happy end)

https://www.microstockgroup.com/fotolia-com/account-blocked-i-need-help-please/

Mir · « **Reply #2 on:** September 07, 2023, 10:18 »

This sounds like a different issue maybe. I found these two threads on their forum.
https://community.adobe.com/t5/stock-contributors-discussions/your-account-has-a-validation-status-issue-you-should-contact-us-please-help/td-p/8896402
https://community.adobe.com/t5/stock-contributors-discussions/your-account-has-a-validation-status-issue-you-should-contact-us/td-p/10379953
The only suggestion was this:
"Uploading many identical images is considered spam."

kjpargeter · « **Reply #3 on:** September 07, 2023, 11:09 »

Thanks for your replies. I haven't been uploading similar images, I'm uploading the same way I have been for 20 years! It would be nice if I could get an explanation from Adobe Stock. @MatHayward - could you please help explain this in any way?

Big Toe · « **Reply #4 on:** September 07, 2023, 11:40 »

Quote from: Mir on September 07, 2023, 10:18

This sounds like a different issue maybe. I found these two threads on their forum.
https://community.adobe.com/t5/stock-contributors-discussions/your-account-has-a-validation-status-issue-you-should-contact-us-please-help/td-p/8896402
https://community.adobe.com/t5/stock-contributors-discussions/your-account-has-a-validation-status-issue-you-should-contact-us/td-p/10379953
The only suggestion was this:
"Uploading many identical images is considered spam."

The error message is the same, only in the case of the thread started by JustAnImage it was in German, but it is an almost literal translation.

So it looks like the main problem is the same. The account was supended because Adobe found an issue with it. The nature of the issue may differ, of course.

Justanotherphotographer · « **Reply #5 on:** September 07, 2023, 11:45 »

Wow, hi Kirsty, good to see you are still about!

For those who don't know Kirsty was one of the OG major vector artists that kicked off Micro.

This must be a mistake on their part, I hope they sort it ASAP.

cobalt · « **Reply #6 on:** September 07, 2023, 12:42 »

Good luck, Kirsty. Hope you here from them quicklx.

I don‘t understand why they can‘t automate this process so you at least an email as doon as xour account is locked.

Adobe is the gull time income for many artists.

Jo Ann Snover · « **Reply #7 on:** September 07, 2023, 14:27 »

Kirsty, I have no idea what triggered Adobe's account blocking, but I took a look at your new uploads on Shutterstock to see if anything stood out given the issues Adobe Stock has been focusing on recently (mostly with AI, but I don't think it's exclusive to genAI uploads).

I wonder if it's the watercolor and other art pieces that reference an artistic style (I realize no specific artist is mentioned). Possibly they overshot the mark with the problems of contributors referencing specific artists and your very general titles - such as Abstract hand painted landscape scene in a minimal impressionist style got caught in the crackdown. This is the sort of thing I'm referring to (obviously can't check on Adobe Stock).

https://www.shutterstock.com/image-vector/abstract-hand-painted-minimal-landscape-japanese-2324511981
https://www.shutterstock.com/image-vector/hand-painted-sunny-landscape-mountains-background-2324510779
https://www.shutterstock.com/image-vector/abstract-hand-painted-watercolour-japanese-themed-2324511257
https://www.shutterstock.com/image-vector/hand-painted-abstract-mountain-landscape-japanese-2318274239

Several of us have suggested that rejecting (retroactively) the supposedly problem content would be better than blocking a whole account, particularly for established contributors. I think the inspection situation has become so crazy in the last few months. As noted above, the good news is others have had their accounts unblocked (although it is taking a while and there's lost income as well as no ability to request a payment in the interim)

cobalt · « **Reply #8 on:** September 07, 2023, 14:34 »

OMG, if that is a problem, I should remove files from the queue

I use titles like

Abstract winter houses watercolor style with snow and copy space

https://www.dreamstime.com/abstract-winter-houses-watercolor-style-snow-copy-space-cute-abstract-houses-winter-forest-copy-space-generative-image289405708

Mat, can we please have some clear directions on this???

I will remove the watercolors.But how else should we describe it?

derby · « **Reply #9 on:** September 07, 2023, 14:48 »

Yes we really need news about this... I'm starting to be afraid about wich words can be used
and also, even after checking of my portfolio, I'm not sure if I did some mistake in keywording or titles.

It's really crazy right now, it seems that anyone, even the established and most reliable contribuitor, could be hit with these :-(

@Mat please we need reliable information about the "account block" wave

cobalt · « **Reply #10 on:** September 07, 2023, 15:04 »

I deleted the image above and all art style, watercolor, oil painting from the queue and I am frantically removing any similar sounding keywords from already accepted content.

The whole thing is beginning to feel like a trap.

The content gets accepted, then abruptly ports get blocked.

This is not right. I am not using prompts with artists.

But of course I use art effects - charcoal, sketch, drawing, oil, watercolor to achieve the results. I also ask for a photo to get photos...or add 50mm lens...

Please give us reliable guidance instead of port blocking. Work with us.

JustAnImage · « **Reply #11 on:** September 07, 2023, 15:14 »

I do not think it is because of watercolor images.

I have about 400 watercolor AI images in my port and my account had been blocked (for a trademark reason), after is has been unblocked all watercolor images are still there in my port - Sorry for the long link: https://stock.adobe.com/de/search?creator_id=208268331&filters%5Bcontent_type%3Aphoto%5D=1&filters%5Bcontent_type%3Aillustration%5D=1&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Avideo%5D=1&filters%5Bcontent_type%3Atemplate%5D=1&filters%5Bcontent_type%3A3d%5D=1&filters%5Bfetch_excluded_assets%5D=1&filters%5Bcontent_type%3Aimage%5D=1&order=relevance&safe_search=1&k=Watercolor&search_page=1&search_type=usertyped&acp=&aco=Watercolor&get_facets=0

I don't know if this helps, but I wanted to tell you about it.

Mir · « **Reply #12 on:** September 07, 2023, 15:27 »

Here is another thread, only one of the posters said what was the reason.
I don't think they changed the way they block people, reading older threads it seems they block people without telling them the reason, then you have to contact them.
I hope they will answer you soon.
https://www.microstockgroup.com/fotolia-com/adobe-stock-account-validation-issue/

kjpargeter · « **Reply #13 on:** September 07, 2023, 16:01 »

Thanks for your help everyone! Hopefully I will hear something soon from Adobe Stock. It is worrying that they can shut down a portfolio without any communication. I work on microstock full time and have done for a long time and rely on it for my income so something like this is very scary! I suppose I will just have to be patient and hope I can get this resolved successfully.

synthetick · « **Reply #14 on:** September 07, 2023, 18:06 »

All the recent account blocking at Adobe Stock has been related to IP infringement. So perhaps it is your images like this one, with the guitar being too similar to a copyrighted design (Stratocaster)?
https://www.shutterstock.com/image-illustration/3d-render-guitar-amplifier-drum-kit-60400333

cobalt · « **Reply #15 on:** September 07, 2023, 18:14 »

Electric guitars were removed completely on istock a few years ago.

Watercolors are my favorite ai genre and paintings in general are more exciting than photos for me.

They also sell, which is why so many people do them with ai.

Would be great if the words painting, watercolor, oil painting, sketch etc...don't get you banned.

DiscreetDuck · « **Reply #16 on:** September 08, 2023, 13:33 »

Dear "Artists"

, here is:

Definition of 'watercolor'
(wɔtərkʌlər IPA Pronunciation Guide)
Word forms: watercolors plural
REGIONAL NOTE:
in BRIT, use watercolour
1. VARIABLE NOUN
Watercolors are colored paints, used for painting pictures, which you apply with a wet brush or dissolve in water first.
Oil paints can be replaced with watercolors.
2. COUNTABLE NOUN
A watercolor is a picture that has been painted with watercolors.
...a lovely watercolor by J. M. W. Turner.

Lying has a gain as well as a price. Why complain, it's just the logic of life.
Do watercolor with your hands if you like it!!! end of story.

If ADOBE closes accounts, ADOBE supports real artists. A good news.

cobalt · « **Reply #17 on:** September 08, 2023, 14:04 »

@discreet

you are ranting against clouds.

There will always be people who enjoy working with their hands and doing it the traditional way, but the ai technology is here to stay.

Besides, people have been creating watercolor images from their photos since forever, it is just another photoshop or app effect.

The internet will not disappear, digital cameras will not disappear, photoshop will not stop working and generative ai is here to stay.

Feel free to go and shoot on film and develop your photos in your home lab.

Nobody is stopping you from working as a REAL traditional photographer.

eta

If you don't want to do ai, just don't do it.

Nobody is forcing you to work with a new media category.

DiscreetDuck · « **Reply #18 on:** September 08, 2023, 14:56 »

Ignoring Cobalt posts, I save a lot of time

it's a good feature

cobalt · « **Reply #19 on:** September 08, 2023, 15:12 »

His ignore is good for me too

Everyone happy

derby · « **Reply #20 on:** September 08, 2023, 15:17 »

Quote from: cobalt on September 08, 2023, 14:04

If you don't want to do ai, just don't do it.
Nobody is forcing you to work with a new media category.

Don't worry Jasmine, it's useless to tell something a million times to someone who doesn't want to see.
I would ask if any of all that are fighting against AI are photographers that don't use digital photography.
Because just few years ago the digital revolution changed completely the world of photography, but everyone seems to forget that times.
That was a lesson from the past, and it should be learned, instead of complaining AI without any hope to stop it

cobalt · « **Reply #21 on:** September 08, 2023, 15:49 »

Didn't it take over 100 years before photography was accepted as an art form?

Oil painters and traditional artists had their stable income, stable for centuries, turned upside down by cameras.

People attack what they fear. It is not personal, they are just terrified.

But it will not stop the change.

Nobody has to do ai. But the new medium will stay forever.

I loved digital cameras when they came out and now I enjoy the options with ai. Still at the very beginning.

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Author Topic: Account validation status issue (Read 2267 times)

kjpargeter

derby

Mir

kjpargeter

Big Toe

Justanotherphotographer

cobalt

Jo Ann Snover

cobalt

derby

cobalt

JustAnImage

Mir

kjpargeter

synthetick

cobalt

DiscreetDuck

cobalt

DiscreetDuck

cobalt

derby

cobalt

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