Author Topic: How to un-exclusive a photo on Dreamstime? (Read 16858 times)

seawhisper · « **on:** July 01, 2011, 06:04 »

Does anyone knows how to change a photo from exclusive to non exclusive on Dreamstime? For some reason I have one photo accepted as exclusive (probably my mistake) but when I try to untick the exclusive marker it's grey (unchangeable)!
When I go to edit I can only disable that photo, no option here too.

I noticed the thread from 2007 that you have to call them or mail them (though mails hardly ever works). Is there there any 'normal' way to un-exclusive that photo?

This is kind of frustrating they disable that 'exclusive' tick. :/

Paulo M. F. Pires · « **Reply #1 on:** July 01, 2011, 06:29 »

Send an email to support with image ID asking to remove exclusive option.

I've done with one photo ( already selled as exclusive ) and take 1 day.

seawhisper · « **Reply #2 on:** July 01, 2011, 06:34 »

Quote from: CoisaX on July 01, 2011, 06:29

Send an email to support with image ID asking to remove exclusive option.

I've done with one photo ( already selled as exclusive ) and take 1 day.

Thanks so much for answer still that's really a pain, like they couldn't make this option available. :/ Can you tell me which mail? Should I just use the 'contact us' option or there's any more appropriate address?

red · « **Reply #3 on:** July 01, 2011, 06:46 »

Makes sense to me. Some people would click this on and off every other week or so which would make it difficult to sell at the different prices (exclusive photo vs non-exclusive) as the servers take awhile to update. Using the "contact us" works or pick an admin (you can find some of them in the forums) and send it to their [email protected]. Be prepared to wait over the weekend, they do not usually answer until Monday or Tuesday.

Mantis · « **Reply #4 on:** July 01, 2011, 06:57 »

Click on your uploads (whatever number it shows next to uploads on your main page), all your files will show up with a box to check or un-check for exclusivity. Hit "submit" at the bottom.

Slovenian · « **Reply #5 on:** July 01, 2011, 07:02 »

Quote from: Mantis on July 01, 2011, 06:57

Click on your uploads (whatever number it shows next to uploads on your main page), all your files will show up with a box to check or un-check for exclusivity. Hit "submit" at the bottom.

That doesn't work. I'll have to email them as well, I have a file selling elsewhere and I don't want to get in trouble.

heywoody · « **Reply #6 on:** July 01, 2011, 07:26 »

I did this recently - need to email and wait 30 days

seawhisper · « **Reply #7 on:** July 01, 2011, 07:44 »

Quote from: heywoody on July 01, 2011, 07:26

I did this recently - need to email and wait 30 days

30 days?? Argh. I hope they can change the file option when the file is disabled? I don't want to have it online exclusive for such a long time.

And thanks everybody for answers!

ToniFlap · « **Reply #8 on:** July 04, 2011, 04:41 »

The best thing to do is, as I have said, send an email assistance. When you mark a picture as you can not exclusively take that option later. I have two as exclusive for a year and a half and not let me. There is a thread where I read it was for 2 years ...
lucky!

stuttershock · « **Reply #9 on:** September 16, 2019, 09:36 »

same problem here.

Yes, it is true that their checkboxes do not work and that you still cannot mark your work back to non-exclusive. "Making sense" or not doesn't matter, @Mantis, this is a violation of our creator rights, as your copyright provides you, the creator, the freedom to enter into licenses or not. Dreamstime or any other agency acting that way are extremely amateurish (and reckless, legally, read below).

It is also true that contacting support does not work. I have submitted (and documented by screenshot) a request many months ago, but nothing happens. They are "so superior", so arrogant, or so ignorant (most likely) that they believe they may simply ignore a legit request. They do not seem to know that an AGENCY, by definition, has obligations to both sides -- buyers and artists, that is. (And they purport to be "our agents" here, wholly ignoring our best interest and rights altogether, and it even works for them as long as we don't beat them to it). Which is what we can do...:

As a last resort -- and particularly if your image(s) have a copyright REGISTRATION (USPTO's Library of Congress branch or similar) because then you can recover more and more easily! -- you could sue Dreamstime for Copyright violation and might cash in BIG-TIME. That option might be fun, and the most profitable one on top. With a registered copyright and everything, you would also be covered for attorney fees & stuff.

And hey, everybody out there, please do your homework first (check w/ attorney, if that's what it takes) and do not even try and tell me that this was "nonsense" or "not doable" or something, for Dreamstime ARE INDEED violating our copyrights this way. Just depends on how pissed off you are and/or how important that matter is to you.

Uncle Pete · « **Reply #10 on:** September 18, 2019, 16:04 »

Quote from: stuttershock on September 16, 2019, 09:36

same problem here.

Yes, it is true that their checkboxes do not work and that you still cannot mark your work back to non-exclusive. "Making sense" or not doesn't matter, @Mantis, this is a violation of our creator rights, as your copyright provides you, the creator, the freedom to enter into licenses or not. Dreamstime or any other agency acting that way are extremely amateurish (and reckless, legally, read below).

It is also true that contacting support does not work. I have submitted (and documented by screenshot) a request many months ago, but nothing happens. They are "so superior", so arrogant, or so ignorant (most likely) that they believe they may simply ignore a legit request. They do not seem to know that an AGENCY, by definition, has obligations to both sides -- buyers and artists, that is. (And they purport to be "our agents" here, wholly ignoring our best interest and rights altogether, and it even works for them as long as we don't beat them to it). Which is what we can do...:

As a last resort -- and particularly if your image(s) have a copyright REGISTRATION (USPTO's Library of Congress branch or similar) because then you can recover more and more easily! -- you could sue Dreamstime for Copyright violation and might cash in BIG-TIME. That option might be fun, and the most profitable one on top. With a registered copyright and everything, you would also be covered for attorney fees & stuff.

And hey, everybody out there, please do your homework first (check w/ attorney, if that's what it takes) and do not even try and tell me that this was "nonsense" or "not doable" or something, for Dreamstime ARE INDEED violating our copyrights this way. Just depends on how pissed off you are and/or how important that matter is to you.

Interesting thoughts, I won't be suing, and I wonder how flipping an image listing, from exclusive to not, is a copyright violation? What am I missing.