Author Topic: Same file sold twice in the same day for same amount (Read 8660 times)

Dumc · « **on:** November 30, 2018, 11:31 »

Does anybody know, what that means? Why is same file sold twice in the same day for the same amount? Never had this before.

Uncle Pete · « **Reply #1 on:** November 30, 2018, 11:35 »

Quote from: Dumc on November 30, 2018, 11:31

Does anybody know, what that means? Why is same file sold twice in the same day for the same amount? Never had this before.

Only once and the difference was size. Same price, same license, look at your sales and see if it's a small and larger file?

Dumc · « **Reply #2 on:** November 30, 2018, 11:50 »

First one was same size, don't know about the second, cause it's not in sales history yet. Also, usage for first image is identical in both reports.

steheap · « **Reply #3 on:** November 30, 2018, 12:16 »

Get ready for a refund!

Dumc · « **Reply #4 on:** November 30, 2018, 12:59 »

I think, after a week it would be already refunded. I had similar case year or two ago, but it was refunded same day.

ShadySue · « **Reply #5 on:** November 30, 2018, 13:34 »

Quote from: steheap on November 30, 2018, 12:16

Get ready for a refund!

But not necessarily. I've had this a very few times, and both sales have stuck. There can be several scenarios to explain the two sales.

ShadySue · « **Reply #6 on:** November 30, 2018, 14:29 »

Quote from: ShadySue on November 30, 2018, 13:34

Quote from: steheap on November 30, 2018, 12:16
Get ready for a refund!
But not necessarily. I've had this a very few times, and both sales have stuck. There can be several scenarios to explain the two sales.

Ha, I just got home and found I also have two identical sales, both small UKNS values. Note that although the reported dates are the same, even with RM, the reported dates aren't always 'as reported', so it could be repeated uses of the same file in the same publication, on the same or on different dates.

However, it's a mystery (to me) why an RF file would need to be bought twice, unless they wanted a bigger size, but then you'd expect they'd buy the bigger file, which should be a higher price, and get the smaller one refunded.

Unless, although RF-available files, the sales were actually RM. You'd see that in the details.

dpimborough · « **Reply #7 on:** December 01, 2018, 05:39 »

Quote from: steheap on November 30, 2018, 12:16

Get ready for a refund!

Not necessarily I had the same image sell three times for the same license on one day this year and it cleared and I got paid.

Mimages · « **Reply #8 on:** December 01, 2018, 14:31 »

Quote from: Dumc on November 30, 2018, 11:50

First one was same size, don't know about the second, cause it's not in sales history yet. Also, usage for first image is identical in both reports.

You can see all license details in the sales report.You don't have to wait for it to appear in the sales history.

I've had this with book sales, but those prices are tiny so it's unlikely to be that. Your sales info should at least say that much though.

Also, the image maybe set to RF, but license details might say it's single use only. Alamy don't seem to take notice of your choice of license type and will just go with whatever the customers wants. So images set to RF can sell with RM-like terms, and visa versa.

ShadySue · « **Reply #9 on:** December 01, 2018, 15:21 »

Quote from: Mimages on December 01, 2018, 14:31

Quote from: Dumc on November 30, 2018, 11:50
First one was same size, don't know about the second, cause it's not in sales history yet. Also, usage for first image is identical in both reports.

You can see all license details in the sales report.You don't have to wait for it to appear in the sales history.

I don't see all the details in my Sales Report. Only the info like what's in the OP's screenshot.

The Sales History is the only place to see all the sales details, like:
Country: United Kingdom
Usage: Editorial
Media: Newspaper - national
Print run: up to 500,000
Placement: Inside and online
Image Size: 1/4 page
Start: 01 October 2018
End: 02 October 2018
One use in a single editorial article used within print and /or web versions, with re-use of the article in other titles or web versions within the same newspaper group. Digital use includes archive rights for the lifetime of the article. Any placement in paper and online

You don't get all that in the Sales Report.

Mimages · « **Reply #10 on:** December 01, 2018, 15:26 »

Quote from: ShadySue on December 01, 2018, 15:21

You don't get all that in the Sales Report.

You need to press the blue "Download" button at the top of the sales report page and you'll see all those details. It saves to your disk as a CSV file. It's always been available that way as soon as the sale is listed in the report, which happens instantly (or close to it) when a sale is invoiced by Alamy or paid for by a customer.

ShadySue · « **Reply #11 on:** December 01, 2018, 15:33 »

Quote from: Mimages on December 01, 2018, 15:26

Quote from: ShadySue on December 01, 2018, 15:21
You don't get all that in the Sales Report.

You need to press the blue "Download" button at the top of the sales report page and you'll see all those details. It saves to your disk as a CSV file. It's always been available that way as soon as the sale is listed in the report, which happens instantly (or close to it) when a sale is invoiced by Alamy or paid for by a customer.

Wow, so we're both right.

We can't actually "see it on our Sales Report", but we can get the info as soon as the sale is listed (which I didn't know, so Tx.)

Mimages · « **Reply #12 on:** December 01, 2018, 15:35 »

Quote from: ShadySue on December 01, 2018, 15:33

Quote from: Mimages on December 01, 2018, 15:26
Quote from: ShadySue on December 01, 2018, 15:21
You don't get all that in the Sales Report.

You need to press the blue "Download" button at the top of the sales report page and you'll see all those details. It saves to your disk as a CSV file. It's always been available that way as soon as the sale is listed in the report, which happens instantly (or close to it) when a sale is invoiced by Alamy or paid for by a customer.

Wow, so we're both right.

We can't actually "see it on our Sales Report", but we can get the info as soon as the sale is listed (which I didn't know, so Tx.)

Well I consider that the full sales report and the OP's screenshot is the summary.

You're welcome.

Hildegarde · « **Reply #13 on:** December 03, 2018, 23:03 »

I had same thing. So far sales have stuck.

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Author Topic: Same file sold twice in the same day for same amount (Read 8660 times)

Dumc

Uncle Pete

Dumc

steheap

Dumc

ShadySue

ShadySue

dpimborough

Mimages

ShadySue

Mimages

ShadySue

Mimages

Hildegarde

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