Author Topic: my balance is negative (Read 11337 times)

txking · « **on:** July 06, 2020, 16:34 »

so never seen this one before, but I'm in the hole $13 to 123rf. no refunds, or anything except for in 2016 yet I somehow now owe them money?

You all ever experience this?

txking · « **Reply #1 on:** August 04, 2020, 02:02 »

so now I'm even more confused. I've actually had sales since I first posted this with no refunds since then either. yet now I'm even further in the hole showing that I'm -15 bucks that I owe 123rf

Opalescence · « **Reply #2 on:** August 04, 2020, 02:52 »

Ouch. And what does support say? Will you update please, it's important for everybody who is contributing there to know how it happened.

Zalee · « **Reply #3 on:** August 04, 2020, 05:24 »

I contacted support about my balance being wrong. I have had an incorrect balance at the start of the month before but it always rights itself after a day or so. This time it hasn't. Support replied very quickly to say they are aware of the problem and they are currently working to fix it. Maybe that is what has happened to you also. The sales are there but the end of the month says zero.

txking · « **Reply #4 on:** August 04, 2020, 10:25 »

When I messaged support, all they said was that refunds can cause a negative balance but it should of been offset by now though they can't confirm. They will pass it on to IT though. That was a couple weeks ago and no updates yet. since then my balance has gone more negative and I haven't had any new refunds.

Cobra · « **Reply #5 on:** August 04, 2020, 13:18 »

123RF Decided to Trump Shutter's new pricing scheme thus we have to pay them a dime for each photo sold

HalfFull · « **Reply #6 on:** August 04, 2020, 16:38 »

May 2020 is showing as blank on the monthly figures but when you drill down into daily stats, the figures are all there confirming earnings. Their system seems to be really flaky.

Zalee · « **Reply #7 on:** August 05, 2020, 02:03 »

Quote from: HalfFull on August 04, 2020, 16:38

May 2020 is showing as blank on the monthly figures but when you drill down into daily stats, the figures are all there confirming earnings. Their system seems to be really flaky.

It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.

JustAnImage · « **Reply #8 on:** August 05, 2020, 05:17 »

Quote from: Zalee on August 05, 2020, 02:03

It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.

This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)

Zalee · « **Reply #9 on:** August 11, 2020, 23:06 »

Quote from: JustAnImage on August 05, 2020, 05:17

Quote from: Zalee on August 05, 2020, 02:03
It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.
This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)

For me it's usually fixed pretty quickly after the start of the month but it's not been fixed this month. I hardly have any sales there at all otherwise I would be more concerned.

pics2 · « **Reply #10 on:** August 12, 2020, 03:18 »

Quote from: Zalee on August 11, 2020, 23:06

Quote from: JustAnImage on August 05, 2020, 05:17
Quote from: Zalee on August 05, 2020, 02:03
It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.
This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)

For me it's usually fixed pretty quickly after the start of the month but it's not been fixed this month. I hardly have any sales there at all otherwise I would be more concerned.

I think OP has a different problem. I experienced something similar last year, there were a lot of refunds of my pictures, I went negative the next month. I was very disappointed because they didn't even bother to inform me about refunds, no emails, nothing. Istock, dreamstime send an email even for 0.3$ refunds. Someone said that they are run on autopilot now, they lost interest in microstock project,put they efforts on another projects. That explains a lot about this falling agency.

Zalee · « **Reply #11 on:** August 12, 2020, 04:16 »

Quote from: pics2 on August 12, 2020, 03:18

Quote from: Zalee on August 11, 2020, 23:06
Quote from: JustAnImage on August 05, 2020, 05:17
Quote from: Zalee on August 05, 2020, 02:03
It's just May that has a zero balance for me too, the rest is fine. They say they are aware of the problem.
This happens at my 123rf account every month at the 1st day - some month have wrong values, sometimes balance is negative, etc.
About a week into the month the number are correct again.

I am sure they are "aware" of it for at least a year ;-)
For me it's usually fixed pretty quickly after the start of the month but it's not been fixed this month. I hardly have any sales there at all otherwise I would be more concerned.
I think OP has a different problem. I experienced something similar last year, there were a lot of refunds of my pictures, I went negative the next month. I was very disappointed because they didn't even bother to inform me about refunds, no emails, nothing. Istock, dreamstime send an email even for 0.3$ refunds. Someone said that they are run on autopilot now, they lost interest in microstock project,put they efforts on another projects. That explains a lot about this falling agency.

I think you're right but I figure if txking also has a zero balance for May it might explain why at the start of August the balance was even more negative than previously.

Zalee · « **Reply #12 on:** August 14, 2020, 15:39 »

Quote from: Cobra on August 04, 2020, 13:18

123RF Decided to Trump Shutter's new pricing scheme thus we have to pay them a dime for each photo sold

Has any of it been fixed yet as overnight my May balance has returned to showing sales.

Asthebelltolls · « **Reply #13 on:** August 19, 2020, 16:32 »

I can report two subscription sale refunds in one day with 123clawback. This is while my total hovers at $49. Refunds appear to be a popular action with this agency. I'd keep an eye on them.

txking · « **Reply #14 on:** August 24, 2020, 10:42 »

I haven't had refunds in months and not enough to go negative. since I've started this my balance has gone down even further yet with no refunds taking place on my account.
no responce from 123RF at this point

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Author Topic: my balance is negative (Read 11337 times)

txking

txking

Opalescence

Zalee

txking

Cobra

HalfFull

Zalee

JustAnImage

Zalee

pics2

Zalee

Zalee

Asthebelltolls

txking

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